Operations Manager NO/DK

Voi Technology; Oslo; On-site; NOK 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Unlimited free Voi rides

Employee options program

Job summary

Voi Technology is seeking an Operations Manager for Norway and Denmark to lead strategy, execution and continuous improvement across in-field and warehouse operations. You will work with the local fleet team, 3PLs and central stakeholders to deliver operational excellence and achieve KPIs such as backlog, repair costs, uptime and revenue growth.

You will shape dashboards, drive data-driven decisions and act as the bridge between central and local teams to ensure compliance and implement

Qualifications

• Fluent in Norwegian or Swedish is a MUST.
• Bachelor's in business, economics, engineering or similar.
• 3-5 years of experience in operations or strategy from consulting or a hyper-growth start-up environment.
• Strong analytical capability and proficiency in conducting analysis, identifying drivers and delivering insights.
• Experience leading projects and driving improvements with multiple stakeholders.

Responsibilities

• Define & shape strategy, performance metrics and dashboards for in-field operations in Norway and Denmark.
• Drive data-driven decisions to improve KPIs such as backlog, cost per repair, repair efficiency and uptime.
• Be the POC for 3PLs, manage sourcing to contract negotiations and collaborate with Fleet Managers.
• Support Fleet & Site Managers on execution and bridge central and local teams to drive compliance and improvements.
• Collaborate with the Operations team in Norway and Denmark to spot improvement opportunities and maximize efficiency and revenue.

Skills

Analytical thinking

Project leadership

Data-driven decisions

Norwegian/Swedish language

Education

Bachelor's in business, economics, engineering or similar

Job description

Role

• Defining & shaping the strategy, performance metrics and dashboards for the in-field operations in Norway and Denmark,
• Driving strategic and data-driven decision-making to improve operational excellence and KPIs (e.g. backlog, cost per repair, repair efficiency, uptime).
• Being the POC for 3PLs, managing the process and relationship from sourcing to contract negotiation, and collaborating with Fleet Managers to manage performance monitoring and follow up
• Supporting the Fleet & Site Managers on execution, and acting as the bridge between central and local teams to continuously drive compliance and improvements of our processes.
• Collaborating closely with the Operations team in Norway and Denmark, and working proactively to spot improvement opportunities to maximise efficiency, revenue and overall success of our operations in the region.

YOUR MISSION AT VOI

As an Operations Manager for Norway and Denmark, you will focus on the strategy, execution and continuous improvement across our in-field & warehouse operation, support the fleet organisation to deliver operational excellence across set KPIs, and ensure successful city launches and completion of long-term improvement projects. In this role, you will collaborate closely with the local Fleet team, third‑party logistics providers (3PLs), and other central stakeholders and contribute directly to the operational excellence and success of our operations in both countries. This will include:

• Defining & shaping the strategy, performance metrics and dashboards for the in-field operations in Norway and Denmark,
• Driving strategic and data-driven decision‑making to improve operational excellence and KPIs (e.g. backlog, cost per repair, repair efficiency, uptime).
• Being the POC for 3PLs, managing the process and relationship from sourcing to contract negotiation, and collaborating with Fleet Managers to manage performance monitoring and follow up
• Supporting the Fleet & Site Managers on execution, and acting as the bridge between central and local teams to continuously drive compliance and improvements of our processes.
• Collaborating closely with the Operations team in Norway and Denmark, and working proactively to spot improvement opportunities to maximise efficiency, revenue and overall success of our operations in the region.

What You Need To Embark

• Fluent in Swedish or Norwegian language is a MUST
• Bachelor's in business, economics, engineering or similar
• 3-5 years of experience in operations or strategy from consulting or a hyper‑growth start‑up environment
• Strong analytical capability and proficiency in conducting analysis, identifying underlying drivers, and delivering actionable insights
• Experience from leading projects and driving the implementation of improvements in collaborating with multiple stakeholders

WHY VOI?

• Join Europe’s #1 micromobility operator
• Get “skin in the game” through our employee options program and have a direct impact on the company’s success in Norway and Denmark.
• Enjoy unlimited free Voi rides
• Work together with inspiring, motivated and fun colleagues towards a common goal
• Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the leading shared micromobility operator in Europe, with HQ in Stockholm (Sweden), operating 150,000+ vehicles in 110+ towns and cities across 13 countries, serving 8+ million riders with over 400+ MILLION rides to date, and we have no intention of stopping here! We believe that micromobility will play a central role in changing how people move in our towns and cities in the future and want to ensure that the micromobility transformation happens the right way - through real innovative technology, partnership and transparent dialogue with towns, cities and governments, and by adapting our products to the local needs. In addition to improving quality of life in cities around the world, we are contributing to the solution for climate change by making sustainable transportation options more widely available and promoting renewable energy use and circularity along our supply chain.

Diversity Matters

As a Voiager, we offer you a friendly, collaborative and fast-paced workplace where you can bring your whole self to work, regardless of gender, age, ethnicity, religion, disability or sexual orientation - and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more - therefore we discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.