Operations Manager - Europe

Liberty Specialty Markets; Oslo; On-site; EUR 70,000 - 100,000; Full time

Job summary

A leading company in the insurance sector seeks an Operations Manager for Europe, based in Oslo. This role involves ensuring quality, productivity, and compliance in operations while collaborating with local and senior management. The ideal candidate will have strong underwriting knowledge, exceptional communication skills, and a solid background in the insurance industry.

Benefits

Vibrant and inclusive environment

Commitment to career development

Supportive culture promoting work-life balance

Qualifications

• Experience with transactional insurance systems highly desirable.
• Ability to establish and maintain deadlines and service level agreements.
• Experience of working to varying and tight deadlines.

Responsibilities

• Achieve objectives regarding Operations for the Central Region.
• Support transitions from Underwriting to local Operations.
• Perform audits/quality checks and ensure compliance with regulatory requirements.

Skills

Good understanding of Underwriting processes and procedures

Experience gained within the insurance industry

Strong verbal and written communication skills

Fluent in English and Norwegian

Good organisational and prioritisation skills

Attention to detail

Tools

Genius

DOT

Liberty Link

Job description

Job Title: Operations Manager, Europe

Department: Operations

Location: Oslo, Norway

Role of Department

To provide support to and professionalize Operations in Europe.

Key Responsibilities

• Achieving objectives regarding Operations (Classic Retail) for the Central Region. Main objectives relate to quality, productivity and costs, SLA and KPI framework etc.
• Act as subject matter expert for Europe, in Underwriting processes, esp MNP
• Guide monthly renewals process
• Focus on correct and timely support/processing by in country operations
• Supporting the implementation of the LSM Central strategy by working with in country operations. In close collaboration with the Sr. Manager Operations Europe, Head of Operations Europe and local management.
• Support transitions from UW to local Ops
• Performing audits/quality checks, esp open DOT tasks in UW and Ops teams
• Processing exceptions and high complex tasks (such as MNP)
• Achieve ambitious SLA’s/KPI’s on TAT (turn around time) and accuracy
• Ensure that standard operating procedures accurately reflect the activities and responsibilities
• Standardize and optimize internal (MNP) processes
• Timely and proper reporting around BAU activities
• Participate in projects and programs
• Responsibilities will evolve due to changes in operating model and is not limited to the above
• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

Skills and Experience

• Good understanding of Underwriting processes and procedures (incl. MNP);
• Experience gained within the insurance industry;
• Experience with transactional insurance systems – Genius, DOT, Liberty Link etc. – highly desirable;
• Advanced verbal and written communication skills in the appropriate language and the ability to interact with a diverse group including executives, managers, and subject matter experts;
• Fluent in English and Norwegian
• Good organisational and prioritisation skills;
• Ability to establish and maintain deadlines and service level agreements;
• Experience of working to varying and tight deadlines;
• Ability to proactively resolve issues;
• Good attention to detail;
• Strong Excel skills.

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

For more information, please follow the links below:

https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us

https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion