Onsite IT-support

Hemmersbach; Rauma; On-site; NOK 400,000 - 600,000; Full time

Job summary

A leading IT service provider is looking for a professional to manage asset management and maintenance in Rauma. The role involves handling end-user hardware and incident management with a focus on strong communication skills in both Finnish and English. Ideal candidates will have 2-3 years of relevant IT experience and the ability to work independently. The company emphasizes social responsibility, contributing significantly to community initiatives.

Benefits

Buddy program

Collective agreement

Onboarding program

Qualifications

• 2-3 years of relevant IT experience.
• Ability to independently deal with service work orders for PCs, laptops, and peripherals.
• Works on problems/projects of moderately medium-complex scope.

Responsibilities

• Manage end-user assets and local hardware support.
• Handle incident management and provide end-user support.
• Support for network, infrastructure, and application.

Skills

Client facing soft skills

Strong verbal and written communication skills in Finnish and English

Problem-solving skills

Tools

Standard systems and business software

Job description

Overview

Role: Asset Management, Maintenance and Infrastructure Support (End User Assets Management, Local Hardware Management, IMAC Coordination, Device Inventory Management, Project Work/Involvement, Info TV Players, Meeting Rooms, Local Coordination of Network Assets, Console Provision for Support/Upgrades, Local Coordination of Network Assets, Console Provision for Support/Upgrades)

Responsibilities

• Asset Management, Maintenance and Infrastructure Support (End User Assets Management, Local Hardware Management, IMAC Coordination, Device Inventory Management, Project Work/Involvement, Info TV Players, Meeting Rooms, Local Coordination of Network Assets, Console Provision for Support/Upgrades, Local Coordination of Network Assets, Console Provision for Support/Upgrades)
• Incident Management (Incident Detection and Response, Incident Diagnosis and Resolution, Incident Reporting, End-User Support and Walk-In IT (PC Clinics), Hands and Feet Support, Global Projects)
• Hands & Feet support for Network, Infrastructure & Application (Local Hands & Feet support, Vendor & OEM Hosting, Application Support)

Qualifications

• 2-3 years of relevant IT experience
• Working technical knowledge, in order to address service work orders for PCs, laptops, phones, peripherals
• Working technical knowledge of standard systems and business software
• Client facing soft skills
• Strong verbal and written communication skills both in Finnish and English language
• Ability to provide disposal services
• Ability to independently problem solve
• Works on problems/projects of moderately medium-complex scope

Benefits

• Buddy program
• Collective agreement
• Onboarding program

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.