On-boarding & Training Professional

CompuGroup Medical; Tønsberg; On-site; NOK 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Generous pension package

Flexible working

Paid mobile phone subscription

Job summary

CompuGroup Medical, Inc. via CGM Pridok in Norway seeks a Service & Training Professional to deliver top-tier onboarding and training for doctors, nurses and healthcare staff across the country.

You will train on Pridok systems onsite and support our onboarding journey with timely follow-ups. You will travel nationwide, adapt to changing customer needs, and collaborate with engineering and management to improve training materials.

Qualifications

• 1–3 years in a customer-facing role focusing on relationship building and exceptional service.
• Natural ability to adapt in a changing environment of customer needs.
• Willingness to travel around Norway to be onsite with customers.

Responsibilities

• Provide 5-star training service to customers across the country.
• Onsite training with doctors, nurses and medical personnel using Pridok systems.
• Follow up on questions or queries during onboarding.
• Share learnings with Pridok team including engineering and management.
• Assist Sales during tenders to demo the full Pridok suite when needed.

Skills

Customer service

Relationship building

Communication

Adaptability

Education

Bachelor's degree or diploma

Job description

Is customer onboarding something you are passionate about? How does an opportunity to help and train real life doctors and nurses across the entirety of Norway sound? We have the technical solution for our heroes, we just need a Service & Training Professional to put on their cape! Sound like you? Read more below.

About CGM Pridok:

We put our hearts, minds, and hands into our work. Because it’s not about just anything or anyone, but about health, and sometimes even human lives. We help to heal. That is our mission and our motivation. No matter when or where we make our contribution, we all work together towards a common goal. With courage and common sense, we can rely on each other. And we are strengthened by a set of rules for success and transparent decisions.

“Nobody should suffer or die because medical information was missing. Never and nowhere.” – Daniel Gotthardt, CEO.

We provide healthcare professionals and patients with effective medical information at any time. Our software optimizes medical and administrative processes and enables electronic communication with patients.

We guarantee access to relevant medical information regardless of location or time and focus on intuitive user experience, state-of-the-art technologies and high data security.

At CGM, we are a community united by shared values. These values motivate us to achieve great things in healthcare. They form the foundation of our vision; inspire us to excel and promote humanity in everything we do.

We put people — patients, colleagues or new team members — at the center of everything we do and invite you to become part of a culture of openness, trust, and cooperation.

The core of Pridok is health, technology and economics. Our starting point was one doctor’s clear wish. The result is a 100% web-based EHR, which sets a new standard when it comes to efficiency and speed.

About the role

As Service & Training Professional you will:

• Provide a 5 star training service to our current and new customers across the country.
• Be onsite for face to face training with doctors, nurses and all other medical personnel who will use Pridok systems.
• Follow up on any questions or queries our customers may have with regards to their technical onboarding journey.
• Share your learnings from training sessions with the wider Pridok team including engineering and senior management.
• From time to time offer support to our Sales Executives within the tendor process to live demo and showcase the full Pridok suite of technology.

Our ideal candidate has:

• 1-3 years in a customer facing role where you primarily focused on relationship building and delivering exceptional service.
• A natural ability to seamlessly adapt and pivot in an ever-changing environment of customers’ needs.
• Flexibility to travel around Norway to be onsite with our customers all year round.
• A full, clean drivers licence and own car (CGM Pridok will reimburse travel related expenses and mileage).
• A natural “people person” personality and is able to communicate with our customers clearly with a high degree of patience and understanding.
• Fluency in Norwegian and English. We have both English and Norwegian speaking customers.
• Ability to leverage AI to allow us to develop better, simple and clear trainings for our customers based off of feedback.

Nice to have:

• Experience working in a fast paced scale up company.
• A relevant bachelors degree or diploma.
• Located in the Tønsberg or surrounding Vestfold area.
• Knowledge of the Norwegian healthcare journal systems.
• Have previously delivered training and/or support to members of the healthcare industry.
• An interest in technology – past, present and future.

What we offer:

• A brightand vibrant office located less than 10 minutes away from Tønsberg sentrum.
• Opportunity to meet and directly work the health professionals in Norway and make a real impact.
• Career and growth opportunitiesin both the Pridok and CGM offices.
• Competitive salary andgenerous pension package.
• Flexible working with a strongtrustculture.
• Paid mobile phone subscription.