Norwegian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; Oslo fylke; On-site; NOK 237,000 - 403,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly bonus

Career progression

Modern office

Job summary

Mercier Consultancy Group is seeking a Norwegian Speaking Solutions Consultant to support international clients from its Bulgaria-based team. You will act as the primary contact for Norwegian-speaking customers, resolve inquiries, and document interactions with precision.

The role includes a fully paid relocation package to Sofia, fully paid training, health insurance, and a monthly performance bonus. Native or fluent Norwegian is essential, and EU passport validity plus relocation ability are

Qualifications

• Native or fluent Norwegian (spoken and written).
• EU passport (mandatory).
• Willingness to relocate to Sofia, Bulgaria.
• Experience in customer-facing roles is preferred.

Responsibilities

• Act as the primary point of contact for Norwegian-speaking clients, providing expert guidance and resolution.
• Maintain high standards of service excellence in the fast-paced customer support services industry.
• Troubleshoot technical or account-related inquiries with precision and a professional tone.
• Maintain detailed documentation of interactions to ensure quality assurance and continuous improvement.
• Collaborate with internal departments to optimize service delivery workflows for Norwegian markets.
• Participate in ongoing training sessions to stay updated on product developments and service standards.
• Exceed daily performance targets to maximize your monthly performance bonus potential.

Skills

Norwegian language

Customer support

Communication

Documentation

Job description

Norwegian Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in high-level talent acquisition for the European BPO and customer support services sectors. We pride ourselves on connecting top-tier professionals with transformative career opportunities across the globe, ensuring excellence in every placement we facilitate.

Job Overview

We are currently seeking a talented professional for the Norwegian Speaking Solutions Consultant position in Bulgaria. This unique role in the customer support services industry offers a dynamic environment where you can leverage your native language skills to provide world-class assistance to a diverse international client base.

Key Responsibilities

• Act as the primary point of contact for Norwegian-speaking clients, providing expert guidance and resolution.

• Maintain high standards of service excellence in the fast-paced customer support services industry.

• Troubleshoot technical or account-related inquiries with precision and a professional tone.

• Maintain detailed documentation of interactions to ensure quality assurance and continuous improvement.

• Collaborate with internal departments to optimize service delivery workflows for Norwegian markets.

• Participate in ongoing training sessions to stay updated on product developments and service standards.

• Exceed daily performance targets to maximize your monthly performance bonus potential.

• Native or fluent Norwegian (spoken and written) is essential for this role.

• Valid EU passport (mandatory).

• Strong problem-solving skills and a passion for the customer support services industry.

• Excellent communication skills and ability to thrive in a multicultural workspace.

• Previous experience in customer-facing roles is highly advantageous.

• Ability to relocate to Sofia for this Norwegian Speaking Solutions Consultant position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Modern office environment and career progression opportunities.
• And Much More…

Life in Bulgaria

Choosing one of our open jobs in Bulgaria means stepping into a vibrant culture where ancient history meets a modern, flourishing professional scene. Bulgaria offers an enviable quality of life, featuring four distinct seasons, stunning mountain landscapes, and an affordable, cosmopolitan urban lifestyle that makes it a top destination for expatriates.

Beyond the professional advantages of working in the customer support services sector, you will discover that Bulgaria is home to incredible culinary experiences and a warm, welcoming community. With a fully paid relocation package included, transitioning to your new life in Bulgaria has never been easier or more rewarding.