Norwegian-Speaking Customer Service Specialist

Cross Border Talents; Tromsø; A distancia; NOK 151.000 - 175.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training & onboarding

International team

Professional development

Transit support

Relocation assistance

Flight ticket

Hotel accommodation

Agency fee coverage

Descripción de la vacante

Cross Border Talents is hiring for an international customer service role based in Greece. You will support Norwegian-speaking customers across phone, email, and chat, handling product, account, payment, and technical issues in a fast-paced, multilingual environment.

Requirements include Norwegian at C1 and English at B2, plus strong communication and CRM skills. Candidates must have the right to work in Greece; visa sponsorship is not provided.

Formación

• Norwegian proficiency at C1 level or higher, both written and spoken.
• English proficiency at B2 level or higher.
• Strong communication, active listening, and problem-solving skills.
• Comfort using computers and CRM systems.
• Eligibility to work in Greece (no visa sponsorship).

Responsabilidades

• Respond to customer inquiries in Norwegian by phone, email, and chat.
• Assist customers with product, account, payment, and technical issues.
• Help with deliveries, refunds, repairs, and claims.
• Manage customer cases, maintain records, and escalate complex issues.
• Follow service procedures and meet quality standards.

Conocimientos

Norwegian proficiency (C1)

English proficiency (B2)

Communication skills

Active listening

Problem solving

CRM systems

Herramientas

CRM software

Descripción del empleo

Join an international customer service team and support Norwegian-speaking customers by phone, email, and chat.

This role is remote within Greece. Candidates based outside Greece must relocate to Greece before their start date.

Location: Greece
Work model: Remote within Greece
Base salary: €1,300–€1,500 gross per month, paid 14 times per year, depending on the assigned project
Bonus: Performance bonuses are available on selected projects and depend on meeting performance targets
Relocation Package: flight ticket, airport pickup, four weeks of hotel accommodation, and coverage of the real estate agency fee.
Work Schedule: Five days per week, eight hours per day, with two rotating days off. Shifts are primarily Monday to Friday, with occasional weekend work.

Your Responsibilities

• Respond to customer inquiries in Norwegian by phone, email, and chat.
• Help customers with product, account, payment, and technical issues.
• Assist with deliveries, refunds, repairs, and claims.
• Manage customer cases, keep accurate records, and escalator complex issues when needed.
• Follow service procedures and meet quality standards.

What You'll Need

• Norwegian proficiency at C1 level or higher, both written and spoken.
• English proficiency at B2 level or higher. Some projects require C1.
• Strong communication, active listening, and problem-solving skills.
• Confidence using computers, CRM systems, and other digital tools.
• The legal right to work in Greece. Visa sponsorship is not available for this role.

What We Offer

• Structured training and onboarding.
• An international team and opportunities for professional development.
• Transportation and employee well-being support on selected projects.
• Relocation support for eligible candidates moving to Greece, including a flight ticket, airport pickup, four weeks of hotel accommodation, and coverage of the real estate agency fee.