Norwegian-Speaking Customer Service Specialist

Cross Border Talents; Oslo fylke; Remote; NOK 151,000 - 175,000; Full time

Benefits offered by this job

Relocation to Greece

Structured training and onboarding

International team

Performance bonuses on selected projec

Job summary

Cross Border Talents is seeking an international customer service agent to support Norwegian-speaking customers by phone, email, and chat from Greece.

The role is remote within Greece with relocation support included for eligible candidates; base salary €1,300–€1,500 gross per month, paid 14 times per year, plus performance bonuses.

You'll join a multi-lingual team, handle inquiries on orders, payments, and tech issues, and follow standard procedures to ensure quality.

Qualifications

• Norwegian language at C1 level or higher, both written and spoken.
• English at B2 level or higher; C1 for some projects.
• Strong communication, active listening, and problem-solving skills.

Responsibilities

• Respond to customer inquiries in Norwegian by phone, email, and chat.
• Help customers with product, account, payment, and technical issues.
• Assist with deliveries, refunds, repairs, and claims.
• Manage customer cases, keep accurate records, and escalate complex issues when needed.
• Follow service procedures and meet quality standards.

Skills

Norwegian language proficiency

English language proficiency

Communication skills

Problem-solving skills

Tools

CRM systems

Job description

Join an international customer service team and support Norwegian-speaking customers by phone, email, and chat.

This role is remote within Greece. Candidates based outside Greece must relocate to Greece before their start date.

Location: Greece
Work model: Remote within Greece
Base salary: €1,300–€1,500 gross per month, paid 14 times per year, depending on the assigned project
Bonus: Performance bonuses are available on selected projects and depend on meeting performance targets
Relocation Package: flight ticket, airport pickup, four weeks of hotel accommodation, and coverage of the real estate agency fee.
Work Schedule: Five days per week, eight hours per day, with two rotating days off. Shifts are primarily Monday to Friday, with occasional weekend work.

Your Responsibilities

• Respond to customer inquiries in Norwegian by phone, email, and chat.
• Help customers with product, account, payment, and technical issues.
• Assist with deliveries, refunds, repairs, and claims.
• Manage customer cases, keep accurate records, and escalator complex issues when needed.
• Follow service procedures and meet quality standards.

What You'll Need

• Norwegian proficiency at C1 level or higher, both written and spoken.
• English proficiency at B2 level or higher. Some projects require C1.
• Strong communication, active listening, and problem-solving skills.
• Confidence using computers, CRM systems, and other digital tools.
• The legal right to work in Greece. Visa sponsorship is not available for this role.

What We Offer

• Structured training and onboarding.
• An international team and opportunities for professional development.
• Transportation and employee well-being support on selected projects.
• Relocation support for eligible candidates moving to Greece, including a flight ticket, airport pickup, four weeks of hotel accommodation, and coverage of the real estate agency fee.