Norwegian-Speaking Customer Service Specialist

Cross Border Talents; Ålesund; Remote; NOK 151,000 - 175,000; Full time

Benefits offered by this job

Relocation support

Flight ticket

Airport pickup

Hotel accommodation

Real estate fee coverage

Structured training

International team

Job summary

Cross Border Talents is seeking an experienced Norwegian-speaking customer service agent to support inquiries by phone, email, and chat from a remote position based in Greece. The role requires Norwegian at C1 and English at least B2, with a focus on delivering high‑quality service within defined procedures.

Relocation and onboarding are provided, including flight, airport pickup, four weeks of hotel accommodation, and real estate fee coverage.

Qualifications

• Norwegian proficiency at C1 level or higher.
• English proficiency at B2 level or higher. Some projects require C1.
• Legal right to work in Greece.
• Experience in customer service is a plus.

Responsibilities

• Respond to customer inquiries in Norwegian by phone, email, and chat.
• Help customers with product, account, payment, and technical issues.
• Assist with deliveries, refunds, repairs, and claims.
• Manage customer cases, keep accurate records, and escalate complex issues when needed.
• Follow service procedures and meet quality standards.

Skills

Norwegian (C1)

English (B2)

Communication skills

Active listening

Problem solving

CRM proficiency

Computer literacy

Tools

CRM systems

Job description

Join an international customer service team and support Norwegian-speaking customers by phone, email, and chat.

This role is remote within Greece. Candidates based outside Greece must relocate to Greece before their start date.

Location: Greece
Work model: Remote within Greece
Base salary: €1,300–€1,500 gross per month, paid 14 times per year, depending on the assigned project
Bonus: Performance bonuses are available on selected projects and depend on meeting performance targets
Relocation Package: flight ticket, airport pickup, four weeks of hotel accommodation, and coverage of the real estate agency fee.
Work Schedule: Five days per week, eight hours per day, with two rotating days off. Shifts are primarily Monday to Friday, with occasional weekend work.

Your Responsibilities

• Respond to customer inquiries in Norwegian by phone, email, and chat.
• Help customers with product, account, payment, and technical issues.
• Assist with deliveries, refunds, repairs, and claims.
• Manage customer cases, keep accurate records, and escalator complex issues when needed.
• Follow service procedures and meet quality standards.

What You'll Need

• Norwegian proficiency at C1 level or higher, both written and spoken.
• English proficiency at B2 level or higher. Some projects require C1.
• Strong communication, active listening, and problem-solving skills.
• Confidence using computers, CRM systems, and other digital tools.
• The legal right to work in Greece. Visa sponsorship is not available for this role.

What We Offer

• Structured training and onboarding.
• An international team and opportunities for professional development.
• Transportation and employee well-being support on selected projects.
• Relocation support for eligible candidates moving to Greece, including a flight ticket, airport pickup, four weeks of hotel accommodation, and coverage of the real estate agency fee.