Norwegian Speaking Customer Service Representative | Move to Greece

The Lemon Consulting; Trondheim; On-site; NOK 195,000 - 282,000; Full time

Benefits offered by this job

Relocation package

14 salaries per year

Performance bonuses

Career development opportunities

Relocation assistance (flight, pickup,

Accommodation

Health insurance

Real estate assistance

Bank/tax paperwork support

Job summary

The Lemon Consulting is seeking a proactive customer support specialist to join our team in Greece. You will represent the company and provide professional technical support to inquiries such as models, purchases, and errors.

Training will be provided; a prior interest in cars is a plus. Your daily duties include assisting customers by phone and email, delivering accurate information, and building friendly, professional relationships while aiming to exceed service targets.

Qualifications

• Fluent Norwegian and English (B2) required or strongly preferred.
• Experience in customer support is a plus but not required.
• Good general computer skills and ability to multitask.
• Desire to learn, problem solving mindset and curiosity.
• Strong communication and interpersonal abilities.

Responsibilities

• Provide the highest level of support to our customers via phone and email on a range of issues.
• Give accurate, valid, and complete information by following proper procedures.
• Build meaningful relationships, answering questions in a courteous, friendly, and professional manner.
• Meet and exceed customer service quality goals, regulatory compliance, and productivity targets.
• Create a great customer experience that customers value and appreciate.
• Follow management direction and provide constructive feedback.

Skills

Norwegian (Fluent)

English (B2)

Multitasking

Problem solving

Customer service

Job description

Are you ready to take the leap and move to the beautiful, sunny Greece? Explore the great island in your freetime and boost your CV with a job for a big company, that provides customer service for big companies

Enjoy the weather, amazing food, beautiful beaches, and a low tax rate!

The job:

You will be representing them as a company and providing professional technical support with whatever inquiries they have - everything from specific models, purchases, errors etc. Therefore, it is important that you are a problem-solving individual with a positive attitude. You will receive the necessary training before you start handling customers, but it is an advantage to have an interest in cars beforehand!

Your daily work will include tasks like these:

• Provide the highest level of support to our customers via phone and email on a range of issues
• Give accurate, valid, and complete information by using the proper procedures
• Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
• Create a great customer experience that people value and we are proud of
• Be responsible for following the direction of the management and providing feedback

Requirements

Your qualifications:

You speak Norwegian fluently and you are fluent in English (B2).

Experience in customer support is a plus but not a must.

You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

You have a desire to learn and advance, and be a curious investigator and problem solver.

Strong communication skills with excellent phone conversation skills, attentive listening skills. You have good interpersonal relationship building skills

Benefits

We Offer:

• Fully paid relocation package
• Get 2 extra salaries per year (total of 14 salaries)
• Performance bonuses
• Development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
• Relocation package (flight, airport pickup, and accomodation)
• Health insurance
• Real estate agent on our account to help you find an apartment
• Assistance in opening a Greek bank account, tax paperwork