Norwegian IT Support Expert - Relocation & Growth in Greece

Mercier Consultancy Group; Oslo fylke; On-site; NOK 373,000 - 605,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Private Health Insurance

Training programs

Office in Athens

Performance bonus

Job summary

Mercier Consultancy Group is seeking Norwegian-speaking IT Customer Service Experts to provide technical support in Greece. The role requires native Norwegian and strong English, with relocation to Athens and onsite engagement within a cutting-edge IT environment.

You will manage customer inquiries via phone, chat, and email, diagnose complex issues, and document cases in the CRM. A competitive salary is offered with full relocation and training programs.

Qualifications

• Native Norwegian (spoken and written) required.
• Proficient English communication.
• Willingness to relocate to Athens, Greece for onsite role.
• EU passport or valid Greece work permit.

Responsibilities

• Provide high-level technical support and troubleshooting for software and hardware inquiries in Norwegian.
• Manage customer interactions via phone, chat, and email with timely resolutions.
• Diagnose complex technical issues and provide user-friendly solutions to end-users.
• Maintain detailed documentation of IT cases in the CRM system for knowledge sharing.
• Collaborate with cross-functional IT teams to escalate and resolve high-priority incidents.
• Stay updated on IT trends and product features to deliver accurate support.
• Aim for high customer satisfaction by meeting performance KPIs.

Skills

Norwegian language

Customer service

IT support

English communication

Job description

Mercier Consultancy Group is seeking Norwegian-speaking IT Customer Service Experts to provide technical support in Greece. The role requires native Norwegian and strong English, with relocation to Athens and onsite engagement within a cutting-edge IT environment.

You will manage customer inquiries via phone, chat, and email, diagnose complex issues, and document cases in the CRM. A competitive salary is offered with full relocation and training programs.