Norwegian Customer Support Agent roles in Latvia!

Cross Border Talents; Oslo; Hybrid; NOK 347,000 - 464,000; Full time

Job summary

A leading customer service provider is looking for a Norwegian Customer Support Agent to join its team in Riga. Candidates should be fluent in Norwegian and English, with a positive attitude and willingness to relocate. This full-time role involves handling customer inquiries and providing exemplary service. Opportunities for growth and hybrid work are available after initial training.

Benefits

Paid Training

Flexible Shifts

Hybrid Work after 3 months

Relocation Support

Premium Medical Insurance

Qualifications

• Experience in outsourced customer service is a plus.
• Willingness to relocate to Riga or already residing in Latvia.
• Computer literacy with a typing speed of at least 50 words per minute.

Responsibilities

• Handle incoming customer requests through phone, chat, and email.
• Log case resolutions in the contact center tool.
• Escalate priority cases to team leads when needed.

Skills

Upper-intermediate Norwegian (B2)

Fluent English (C1)

Positive Attitude

Team Player

Tech Savvy

Adaptability

Job description

Overview

Join Us as a Norwegian Customer Support Agent in Riga! If you’re fluent in Norwegian and passionate about providing excellent customer support, we’re looking for a motivated Norwegian Customer Support Agent to join our team in Riga and help make a difference!

Responsibilities

• Customer Interaction: Handle incoming requests from customers of a leading payment platform through phone, chat, and email, providing swift and efficient resolutions.
• Case Management: Log case resolutions in the contact center tool, ensuring each interaction is tracked accurately.
• Issue Escalation: Escalate priority cases to team leads when needed, ensuring critical issues are resolved promptly.
• Collaboration: Work both independently and as part of a supportive team, maintaining clear communication with internal and external contacts.
• Exemplary Customer Service: Deliver top-tier customer experiences, consistently meeting quality standards across all touchpoints.
• Target Achievement: Hit project KPIs, including response time, handle time, and resolution rate.
• Additional Tasks: Take on ad hoc tasks that contribute to improving service and KPIs.
• Training & Development: Participate in regular training sessions to continuously enhance your skills.

What You Bring

• Language Skills: Upper-intermediate Norwegian (B2) and fluent English (C1) for both verbal and written communication.
• Experience: Previous experience in outsourced customer service is a plus.
• Relocation: Willingness to relocate to Riga or already residing in Latvia.
• Work Eligibility: EU citizenship or a valid work permit for Latvia.
• Tech Savvy: Computer literacy with a typing speed of at least 50 words per minute and 90% accuracy.
• Positive Attitude: Optimistic, friendly, and self-motivated, with a strong focus on problem-solving.
• Team Player: Able to work effectively within a team, with a service-oriented mindset.
• Adaptability: Flexibility to work shift hours and adapt quickly to changing priorities.
• Background Check: Clean criminal record and willingness to participate in a background check during the recruitment process.

What We Offer

• Paid Training: Fully compensated startup training and continuous professional development.
• Flexible Shifts: Work within the operational hours of 7:30 AM - 12:30 AM, Monday to Sunday (40 hours per week).
• Hybrid Work: Possibility of hybrid work after the initial 3 months, based on performance.
• Relocation Support: Assistance provided to help you settle in Riga.
• Modern Work Environment: A dynamic and diverse job in a pleasant, modern workspace.
• Growth Opportunities: Numerous opportunities for personal and professional development.
• Team-building Activities: Enjoy regular team-building events and activities to foster a great workplace culture.

Employee Benefits

• Premium Medical Insurance: Comprehensive coverage for you and your family, including routine health checks, dental, vision, prescription drugs, and mental health support.
• Work from Home on Late Shifts: Enjoy the flexibility to work from home for late shifts ending after 9 PM, allowing for better work-life balance.

Ready to bring your customer service expertise to our team? Apply now and start your exciting journey in Riga!