New Graduates – Join Our Maritime Support Team!

Ambio AS; Eik; On-site; NOK 500,000 - 650,000; Full time

Job summary

A leading maritime solutions provider in Rogaland is seeking a Support Engineer for their Maritime Network Operations team. You'll provide top-notch technical support for managed maritime services, requiring strong analytical skills and effective communication. Ideal candidates will have a technical background, knowledge of networking and IP, and a passion for customer satisfaction. This dynamic role offers a competitive compensation package and a chance to grow in a high-tech environment.

Benefits

Competitive compensation package

Access to corporate cabin for employees

Qualifications

• Knowledge of IP, networking, and routing.
• Strong written and spoken English skills.
• Solid general IT knowledge.
• Valid driver's license.

Responsibilities

• Provide technical support based on incidents.
• Support managed SatCom, Network, and Cyber services.
• Work in a 24/7 shift rotation.
• Handle customer service requests.
• Contribute to improving troubleshooting methods.

Skills

Analytical skills

Problem-solving skills

Communication skills

Technical proficiency

Education

Technical education at university level or equivalent

Tools

Starlink

Sealink VSAT

OneWeb

Fortinet

Job description

Are you ready to launch your career in technology and customer support? We are looking for new graduates to join our Maritime Network Operations team.

As a Support Engineer, you will play a key role in ensuring our commercial customers receive world-class support for our managed maritime services. The role requires strong analytical and problem-solving skills, combined with excellent communication abilities. You will learn how to quickly assess issues, combine inputs from multiple sources, and provide effective solutions or workarounds – all while maintaining clear and confident communication with the customer.

Main Responsibilities

• Provide technical support based on events from monitoring systems and customer-reported faults (incident management).
• Support our managed SatCom, Network, and Cyber services, working with technologies such as Starlink, Sealink VSAT, OneWeb, and Fortinet.
• Work as part of a 24/7 shift rotation in the Maritime Network Operations Center.
• Handle customer service requests and ensure timely resolution.
• Demonstrate technical proficiency, independence, attention to detail, and a strong focus on customer satisfaction.
• Contribute to the continuous improvement of troubleshooting methods, processes, and procedures.

Required Qualifications

• Technical education at university level or equivalent.
• Knowledge of IP, networking, and routing.
• Strong written and spoken English skills.
• Solid general IT knowledge.
• Valid driver’s license.

Preferred (Not Required) Skills

• Familiarity with satellite communication, WiFi, and mobile 4G/5G/LTE networks.
• Understanding of cyber security principles.
• Knowledge of ITIL frameworks.

Who You Are

• Calm and effective under pressure.
• Able to make sound decisions when needed.
• Structured, systematic, and detail-oriented.
• Positive, result-driven, and customer-focused.
• A strong communicator and team player who builds trust and good relationships.

What We Offer

• A dynamic, high-technology role with the market leader in Maritime Communications & Managed Services.
• Competitive compensation package.
• Access to a corporate cabin for employees.