NEV Technical Support Engineer — Norway

BYD EUROPE; Oslo fylke; On-site; NOK 900,000 - 1,100,000; Full time

Benefits offered by this job

Competitive remuneration

Team building events

Support for zero-emission transition

Job summary

BYD Europe in Norway seeks a dynamic Technical Support Engineer to strengthen its After Sales technical operations. You will serve as the main technical contact for the Norwegian dealer network, provide expert guidance, and help improve regional service capabilities across Europe.

You will collaborate with BYD headquarters and local network to deliver training, issue resolution, and quality communications in line with NEV product standards. Travel across Norway and Europe is expected.

Qualifications

• Bachelor’s degree in engineering, automotive technology, or related field.
• 2+ years of experience in technical support, preferably in automotive/NEV.
• Fluent in Norwegian and English; Mandarin is a plus.
• Strong diagnostic and analytical thinking; proactive problem-solving mindset.
• Willingness to travel frequently across Norway and Europe.

Responsibilities

• Act as the primary technical contact for the Norwegian dealer network, ensuring timely and effective resolution of service issues via remote diagnostics, service portals, and on-site support.
• Drive the continuous improvement of regional technical capabilities through regular dealer visits, workshops, and collaborative activities with regional and central stakeholders.
• Organize and deliver targeted technical training programs, including new model launches, certification-level training, and on-the-job coaching.
• Collect and analyze data on recurring, critical, or emerging product issues; contribute to root cause analysis, promote corrective actions, and support preventive technical communications.
• Prepare and release technical bulletins, repair case studies, and diagnostic guidelines to support standardization and knowledge sharing across the network.
• Lead and manage regional product risk cases with fast and effective troubleshooting, leveraging both field investigations and HQ collaboration.
• Support the implementation of quality and technical standards, ensuring alignment with BYD After Sales strategy and Norwegian regulatory requirements.
• Support internal cross-functional initiatives involving quality, warranty, training, and customer experience improvement.
• Travel regularly across the country and occasionally within Europe to provide on-site support and build strong relationships with dealer partners.

Skills

Interpersonal communication

Cross-cultural collaboration

Diagnostic thinking

Time management

Education

Bachelor’s degree in engineering/automotive technology

Tools

Remote diagnostics

Service portals

Data analysis

Job description

BYD Europe in Norway seeks a dynamic Technical Support Engineer to strengthen its After Sales technical operations. You will serve as the main technical contact for the Norwegian dealer network, provide expert guidance, and help improve regional service capabilities across Europe.

You will collaborate with BYD headquarters and local network to deliver training, issue resolution, and quality communications in line with NEV product standards. Travel across Norway and Europe is expected.