Network Operations Center Specialist - Glomfjord

Nscale; Glomfjord; On-site; NOK 500,000 - 750,000; Full time

Benefits offered by this job

Windows Server

SOP

Job summary

Nscale operates a data centre in Glomfjord and is seeking a proactive NOC Specialist to monitor networks, servers, and environmental systems 24/7. You will identify anomalies, perform initial troubleshooting, and escalate complex issues to senior engineers.

This hands-on role requires strong technical skills and a focus on uptime. Ideal candidates have 1–3 years in NOC or data centre settings, a relevant IT degree, and familiarity with monitoring tools and ticketing systems.

Qualifications

• 1–3 years of experience in a NOC, IT helpdesk, or data center environment.
• Familiarity with monitoring tools and ticketing systems.
• Basic Linux/Unix and Windows Server experience.
• Certifications (e.g., Network+, CCNA, ITIL) are advantageous.

Responsibilities

• Monitor the health and performance of network infrastructure, servers, and data centre systems 24/7/365.
• Respond to alerts, investigate faults, and perform first-line troubleshooting to restore services.
• Escalate complex issues to senior engineers with accurate diagnostics and updates.
• Monitor environmental systems (power, cooling, BMS) to maintain resilience.
• Log, prioritise and manage incidents through the ticketing system with clear docs.
• Perform routine operational checks and follow SOPs and escalation processes.
• Support shift handovers with documented incidents, maintenance, risks, and actions.
• Collaborate with Network Engineering, Data Centre Ops, Facilities, and Security teams.
• Contribute to root cause investigations and evidence collection for timelines.
• Suggest improvements to monitoring and automation to reduce recurring issues.

Skills

Networking fundamentals

Monitoring & systems

Linux/Unix basics

Windows Server

English communication

Education

Degree in Network Engineering / IT

Tools

Zabbix

Grafana

Prometheus

SolarWinds

Jira Service Management

ServiceNow

Job description

Network Operations Center Specialist - Glomfjord

Nscale

• Ansettelsesform Fast

Network Operations Center Specialist

About The Role:

We are seeking a proactive and detail-oriented Network Operations Center (NOC) Specialist to join our team on-site at our data center in Glomfjord. Taking advantage of the region’s green energy resources, our facility relies on stable, round-the-clock monitoring to maintain maximum up time for our clients.

As a NOC Specialist, you are the first line of defense. You will be responsible for monitoring our network infrastructure, servers, and environmental systems in real-time. This is a technical, hands-on role where you will identify anomalies, troubleshoot initial issues, and elevate complex problems to senior engineers. If you love solving technical puzzles and want to be at the heart of data centre operations, this role is for you.

What You'll Be Doing:

Monitor the health and performance of network infrastructure, servers, and critical data centre systems 24/7/365.

Respond to alerts, investigate faults, and perform first-line troubleshooting to restore services quickly.

Escalate complex network, infrastructure, and facility issues to senior engineers while providing accurate diagnostics and updates.

Monitor environmental systems, including power, cooling, and Building Management System (BMS) alarms, to help maintain data centre resilience.

Log, prioritize, and manage incidents through the ticketing system, ensuring timely resolution and clear documentation.

Perform routine operational checks and follow established Standard Operating Procedures (SOPs) and escalation processes.

Support shift handovers by documenting active incidents, maintenance activities, operational risks, and outstanding actions.

Work closely with Network Engineering, Data Centre Operations, Facilities, and Security teams to support planned maintenance and operational activities.

Contribute to root cause investigations by collecting evidence and documenting incident timelines.

Identify opportunities to improve monitoring, reduce recurring issues, and enhance operational efficiency through process improvements and automation.

Maintain accurate operational records, reports, and system documentation to support compliance and continuous improvement.

Deliver excellent operational support while helping ensure high availability and uptime for customer environments.

About You:

Experience & Education

Practical Experience: 1-3 years of experience in a NOC, IT helpdesk, technical support, or data center environment.

Education: Degree or vocational certificate in Network Engineering, Information Technology, or a related field (relevant hands-on experience or certifications will also be highly considered).

Technical Skills

Networking Fundamentals: Solid understanding of core networking concepts (TCP/IP, DNS, DHCP, switches, routers, and firewalls).

Monitoring & Systems: Familiarity with monitoring tools (such as Zabbix, Grafana, Prometheus, or SolarWinds) and ticketing systems (like Jira Service Management or ServiceNow).

OS Knowledge: Basic comfort level working with Linux/Unix command lines and Windows Server environments.

Certifications (A Plus): CompTIA Network+, Cisco CCNA, or ITIL Foundation certifications are highly advantageous.

Soft Skills & Core Traits

Situational Awareness: A high level of alertness and attention to detail—you notice when a metric looks slightly off.

Calm Under Pressure: Ability to remain methodical and focused when multiple alerts go off simultaneously.

Communication: Good written and verbal communication skills in English for clear documentation and team coordination (Norwegian language skills are an asset for local site communication).

Shift Flexibility: Comfortable working a flexible shift schedule (including nights, weekends, and holidays) to support our 24/7/365 operations.

What We Can Offer You:

You’ll have the opportunity to help shape the operating standards behind a next-generation AI cloud platform, working on complex infrastructure challenges with real ownership and impact. This is a chance to play a meaningful role in scaling high-performance, sustainable data centre operations in a fast-moving environment.

• Microsoft Windows Server
• SOP

At Nscale, we are building the infrastructure for Europe’s AI revolution. Nscale are developing cutting-edge sovereign generative AI solutions, powered by a new generation of high-performance, sustainable data centres and GPUs built specifically for AI workloads.

The growth of artificial intelligence is driving unprecedented global demand for compute and GPU infrastructure. Nscale is positioned at the heart of this transformation - building platforms that will enable the next decade of innovation.

Nscale are working closely with the world’s most advanced AI technology providers, integrating next-gen compute hardware and GPU clusters in both partner and Nscale built facilities. This is an opportunity to join Nscale’s journey, play a key role in delivering transformative AI infrastructure, and help shape a company designed to scale rapidly across Europe and beyond.

• Kontaktperson: Liam Pearson