Multi Counter Manager

Estée Lauder Companies; Oslo fylke; On-site; NOK 600,000 - 800,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on product ranges

Training and development programs

Job summary

Estée Lauder Companies in Oslo is seeking a Multi Counter Manager to oversee multiple brand counters and drive exceptional customer experiences. You will lead a team of sales advisers, recruit and develop talent, and ensure a welcoming, inspirational in-store environment.

The role, full-time and temporary until end of 2027, reports to a Brand Activation Artist. It offers competitive salary, product discounts, and opportunities to move to other markets. Start date as soon as possible.

Qualifications

• Minimum high school diploma or makeup school certificate.
• 3+ years in retail sales with management experience.
• Business-minded and KPI-driven.
• Proven track record of meeting/exceeding sales targets and delivering exceptional customer experience.
• Excellent communication, organisation, delegation and time management.
• Proficient in a Nordic language and English, spoken and written.
• Proficient with MS Office and POS systems.
• Able to work retail hours including nights, weekends and events.
• Familiar with social media platforms such as TikTok and Instagram.

Responsibilities

• Lead and develop a team of sales advisers to deliver inspirational, personalized in-store experiences.
• Manage multiple counters/brands and achieve sales targets.
• Track sales, monitor KPIs, and communicate business results.
• Plan events and optimize schedules to drive incremental sales.

Skills

Retail management

Sales targets

Team leadership

Nordic + English

POS systems

MS Office

Social media familiarity

Education

High school diploma or makeup school certificate

Tools

MS Office

POS systems

Job description

Description

Are you ready to manage multiple brands, and take it to greater heights? Do you have what it takes to drive effective multibrand customer experiences? Then this could be an opportunity of a lifetime.

Estée Lauder Companies at a glance The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, MAC, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

The role

As a Multi Counter Manager, you will be responsible for all areas in the business. From handling multiple counters of different brands to achieving sales targets, you will as well ensure that customers are receiving the best in-store experience and be responsible for leading and developing a team of talented sales advisors to their full potential. Together with your team you are responsible for providing a welcoming, inspirational and personalized experience which educates and delights our customers. With your passion for people; our company; products and services, you will lead by example and together with your team ensure that each customer has a unique and inspirational in-store experience.

You will be reporting to a Brand Activation Artist. The position is a full-time manager role being temporary until end of 2027, based in Glasmagasinet in Oslo. Upon end of the temporary manager assignment you will continue into a Make-up Artist roles. The potential start date will be as soon as possible.

Store Operations – With great operations come great results.

• Maintain and set an example of outstanding customer service in a positive and inspiring atmosphere
• Track of sales, monitor KPI’s and communication of business results
• Follow the business trends and create action plans to generate incremental sales
• Maintain and monitor inventory levels
• Create and plan event strategies for the fiscal year in accordance with the product and collection launches and key shopping moments
• Optimize the store’s schedule according to peak hours
• Maintain excellent visual merchandizing and hygiene standards at all time.

People Management – Our colleagues are the heart of the store.

• Be responsible for the full cycle of recruitment
• Support and develop the team in selling techniques and product knowledge to ensure that teams consistently welcome, inspire and personalize each experience
• Continually conduct performance discussions and provide constant feedback to ensure positive results
• Proactively manage poor performance, addressing attendance or conduct issues in line with our different brand expectations, utilizing the appropriate procedures and support
• Build a good work environment ensuring that the employees are thriving and take action in case of conflicts

Qualifications

• Have a minimum of high school diploma or have a certificate from a make-up school
• Have +3 years of working experience in retail sales preferably within the beauty sector, with management experience
• Are business-minded and aligned with KPI's set by the company
• Have a proven track record of meeting and exceeding sales targets and for delivering exceptional customer experience
• Have excellent communication, organisation, delegation and time management skills
• Are proficient in a Nordic language and in English both in speaking and in writing
• Are proficient in Microsoft Office tools such as Outlook, Excel and Word and have experience with POS systems
• Is able to work retail hours including days, nights, week-ends and during special events
• Are familiar with Social Media platforms such as TikTok and Instagram

Your Personality

• You are reliable, positive and proactive
• You have strong leadership skills and lead people by example
• You are result-oriented and goal driven
• Seeing someone win makes you proud - You value your team's development and are always willing to help when someone needs an extra hand
• You are not afraid of making mistakes and being part of the solution
• You see change as an opportunity, and can quickly adapt to it

What we offer:

• Working for the Estée Lauder Companies means that you will be part of the global leader's journey in Prestige Beauty
• Competitive salary
• Discounts on part of the company's product portfolio
• Great training and development programs on a professional and personal note and the opportunity to move to other markets
• Want to make a difference at work? We engage our colleagues by contributing to greater causes and giving back to the community through social initiatives

Inclusion, Diversity & Equity in the core of everything we do:

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.