MAC Counter Manager - Kicks Strandgaten - Bergen

The Estée Lauder Companies Inc.; Bergen; On-site; NOK 201,000 - 312,000; Part time

Benefits offered by this job

Discounts on product portfolio

Training and development programs

Opportunity to move to other markets

Social initiatives

Job summary

The Estée Lauder Companies Inc. is seeking a Part-time Counter Manager to lead the MAC counter in Bergen, delivering exceptional in-store experiences and driving sales. You will recruit, coach, and develop makeup artists, ensuring a welcoming, inspirational environment for every customer.

You will report to a Brand Activation Artist. The role requires 130 hours per month, based in Bergen, with a potential start date of January 1, 2027.

Qualifications

• High school diploma or certificate from a make-up school.
• +3 years of retail sales with management experience.
• Business-minded with KPI focus.
• Proven track record of meeting/exceeding sales targets and delivering customer experience.
• Excellent communication, organization, delegation and time management.

Responsibilities

• Maintain outstanding customer service in a positive, inspiring atmosphere.
• Track sales, monitor KPIs, and communicate business results.
• Follow trends and create action plans to generate incremental sales.
• Maintain and monitor inventory levels.
• Create and plan event strategies aligned with product launches and key moments.
• Optimize the store schedule for peak hours.
• Maintain visual merchandising and hygiene standards at all times.

Skills

Retail management

Customer service

KPI driven

Communication

Nordic language

English

MS Office

POS systems

Retail hours

Social media

Education

High school diploma

Tools

POS systems

MS Office

Job description

Description

Are you ready to manage your own MAC Counter, and take it to greater heights? Do you have what it takes to drive effective customer experiences? Then this could be an opportunity of a lifetime.

Estée Lauder Companies at a glance

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, MAC, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

The role

As a Counter Manager, you will be responsible for all areas in the business. From handling the MAC counter to achieving sales targets, you will as well ensure that customers are receiving the best in-store experience and be responsible for leading and developing a team of talented Make-up Artists to their full potential. Together with your team you are responsible for providing a welcoming, inspirational and personalized experience which educates and delights our customers. With your passion for people; our company; products and services, you will lead by example and together with your team ensure that each customer has a unique and inspirational in-store experience.

You will be reporting to a Brand Activation Artist. The position is a part-time manager role of 130 hours per month, based in Kicks in Bergen. The potential start date will be January 1, 2027.

More Specifically, You Will Work With

Store Operations

• Maintain and set an example of outstanding customer service in a positive and inspiring atmosphere
• Track of sales, monitor KPI’s and communication of business results
• Follow the business trends and create action plans to generate incremental sales
• Maintain and monitor inventory levels
• Create and plan event strategies for the fiscal year in accordance with the product and collection launches and key shopping moments
• Optimize the store’s schedule according to peak hours
• Maintain excellent visual merchandizing and hygiene standards at all time.

People Management

• Be responsible for the full cycle of recruitment
• Support and develop the team in selling techniques and product knowledge to ensure that teams consistently welcome, inspire and personalize each experience
• Continually conduct performance discussions and provide constant feedback to ensure positive results
• Proactively manage poor performance, addressing attendance or conduct issues in line with our different brand expectations, utilizing the appropriate procedures and support
• Build a good work environment ensuring that the employees are thriving and take action in case of conflicts

Qualifications

You are the perfect fit if you:

• Have a minimum of high school diploma or have a certificate from a make-up school
• Have +3 years of working experience in retail sales preferably within the beauty sector, with management experience
• Are business-minded and aligned with KPI's set by the company
• Have a proven track record of meeting and exceeding sales targets and for delivering exceptional customer experience
• Have excellent communication, organisation, delegation and time management skills
• Are proficient in a Nordic language and in English both in speaking and in writing
• Are proficient in Microsoft Office tools such as Outlook, Excel and Word and have experience with POS systems
• Are able to work retail hours including days, nights, week-ends and during special events
• Are familiar with Social Media platforms such as TikTok and Instagram

Your Personality

• You are reliable, positive and proactive
• You have strong leadership skills and lead people by example
• You are result-oriented and goal driven
• Seeing someone win makes you proud - You value your team's development and are always willing to help when someone needs an extra hand
• You are not afraid of making mistakes and being part of the solution
• You see change as an opportunity, and can quickly adapt to it

What We Offer

• Working for the Estée Lauder Companies means that you will be part of the global leader's journey in Prestige Beauty
• Competitive salary
• Discounts on part of the company's product portfolio
• Great training and development programs on a professional and personal note and the opportunity to move to other markets
• Want to make a difference at work? We engage our colleagues by contributing to greater causes and giving back to the community through social initiatives

Inclusion, Diversity & Equity in the core of everything we do:

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.