MAC Counter Manager - Kicks Strandgaten - Bergen

Estée Lauder Companies; Bergen; Vor Ort; NOK 280.000 - 360.000; Teilzeit

Benefits dieser Stelle

Discounts on products

Training and development

Career mobility

Zusammenfassung

Estée Lauder Companies in Bergen is seeking a Counter Manager to lead the MAC counter and drive sales while delivering an inspiring, personalized in-store experience.

You will manage a team of Make-up Artists, recruit and develop talent, monitor KPI results, and plan events aligned with product launches and key shopping moments.

This part-time role (130 hours/month) reports to a Brand Activation Artist and is based in Bergen, with a potential start date of January 1, 2027.

Qualifikationen

• You are qualified with a high school diploma or a make-up school certificate.
• +3 years of retail sales experience with management responsibilities.
• Demonstrated ability to meet/exceed sales targets and deliver excellent customer experience.
• Strong communication, organisation, delegation and time management skills.
• Proficient in a Nordic language and English (spoken and written).
• Proficient in Microsoft Office and POS systems.
• Willing to work retail hours including days, nights, weekends and events.
• Familiar with social media platforms such as TikTok and Instagram.

Aufgaben

• Maintain outstanding customer service in a positive, inspiring atmosphere.
• Track sales, monitor KPI results, and communicate business outcomes.
• Create action plans to generate incremental sales.
• Maintain and monitor inventory levels.
• Plan events aligned with product launches and key shopping moments.
• Optimize store schedules for peak hours.
• Ensure excellent visual merchandising and hygiene standards.
• Lead recruitment and develop the team in selling techniques and product knowledge.
• Provide ongoing feedback and address performance issues constructively.

Kenntnisse

Retail sales

Management

KPI awareness

Customer experience

Communication

Organization

Delegation

Time management

Nordic language

English

POS experience

Social media familiarity

Ausbildung

High school diploma

Make-up school certificate

Tools

Microsoft Office

POS systems

Jobbeschreibung

Description

Are you ready to manage your own MAC Counter, and take it to greater heights? Do you have what it takes to drive effective customer experiences?

Then this could be an opportunity of a lifetime.

Estée Lauder Companies at a glance

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, MAC, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

The role

As a Counter Manager, you will be responsible for all areas in the business. From handling the MAC counter to achieving sales targets, you will as well ensure that customers are receiving the best in-store experience and be responsible for leading and developing a team of talented Make-up Artists to their full potential. Together with your team you are responsible for providing a welcoming, inspirational and personalized experience which educates and delights our customers. With your passion for people; our company; products and services, you will lead by example and together with your team ensure that each customer has a unique and inspirational in-store experience.

You will be reporting to a Brand Activation Artist. The position is a part-time manager role of 130 hours per month, based in Kicks in Bergen. The potential start date will be January 1, 2027.

Store Operations – With great operations come great results.

• Maintain and set an example of outstanding customer service in a positive and inspiring atmosphere
• Track of sales, monitor KPI’s and communication of business results
• Follow the business trends and create action plans to generate incremental sales
• Maintain and monitor inventory levels
• Create and plan event strategies for the fiscal year in accordance with the product and collection launches and key shopping moments
• Optimize the store’s schedule according to peak hours
• Maintain excellent visual merchandizing and hygiene standards at all time.

People Management – Our colleagues are the heart of the store.

• Be responsible for the full cycle of recruitment
• Support and develop the team in selling techniques and product knowledge to ensure that teams consistently welcome, inspire and personalize each experience
• Continually conduct performance discussions and provide constant feedback to ensure positive results
• Proactively manage poor performance, addressing attendance or conduct issues in line with our different brand expectations, utilizing the appropriate procedures and support
• Build a good work environment ensuring that the employees are thriving and take action in case of conflicts

Qualifications

You are the perfect fit if you:

• Have a minimum of high school diploma or have a certificate from a make-up school
• Have +3 years of working experience in retail sales preferably within the beauty sector, with management experience
• Are business-minded and aligned with KPI's set by the company
• Have a proven track record of meeting and exceeding sales targets and for delivering exceptional customer experience
• Have excellent communication, organisation, delegation and time management skills
• Are proficient in a Nordic language and in English both in speaking and in writing
• Are proficient in Microsoft Office tools such as Outlook, Excel and Word and have experience with POS systems
• Are able to work retail hours including days, nights, week-ends and during special events
• Are familiar with Social Media platforms such as TikTok and Instagram

Your Personality

• You are reliable, positive and proactive
• You have strong leadership skills and lead people by example
• You are result-oriented and goal driven
• Seeing someone win makes you proud - You value your team's development and are always willing to help when someone needs an extra hand
• You are not afraid of making mistakes and being part of the solution
• You see change as an opportunity, and can quickly adapt to it

What we offer:

• Working for the Estée Lauder Companies means that you will be part of the global leader's journey in Prestige Beauty
• Competitive salary
• Discounts on part of the company's product portfolio
• Great training and development programs on a professional and personal note and the opportunity to move to other markets
• Want to make a difference at work? We engage our colleagues by contributing to greater causes and giving back to the community through social initiatives

Inclusion, Diversity & Equity in the core of everything we do:

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.