Moderator Coordinator

OceanWave Maritime; Norway; Remote; NOK 116,000 - 139,000; Full time

Job summary

OceanWave Maritime is seeking a highly organized Moderator Coordinator to join our team in the United States. You will lead and coordinate a team of moderators, developing guidelines to ensure user-generated content aligns with our standards.

Remote work may be considered as part of a full-time role. Responsibilities include recruiting and training moderators, enforcing policies, and tracking performance metrics for regular management reporting.

Qualifications

• Bachelor's degree in Communications, Marketing, or related field preferred.
• Minimum 2 years of experience working as a moderator or in a similar role.
• Strong understanding of online community dynamics and social media platforms.
• Excellent communication skills, both written and verbal.
• Proven leadership skills with the ability to motivate and manage a team effectively.
• Ability to remain calm under pressure and handle sensitive situations with professionalism.

Responsibilities

• Recruit, train, and supervise a team of moderators.
• Develop and implement moderation guidelines and policies.
• Review user-generated content and ensure it meets quality standards.
• Respond to user inquiries and elevate issues as needed.
• Monitor online communities and social media platforms for any potential issues or violations.
• Collaborate with other departments to resolve any customer service or technical issues.
• Track performance metrics of the moderation team and provide regular reports to management.

Skills

Leadership

Communication

Moderation experience

Calm under pressure

Education

Bachelor's degree

Job description

We are seeking a highly organized and experienced Moderator Coordinator to join our team in the United States. As a Moderator Coordinator, you will be responsible for managing and coordinating the work of moderators on various online platforms. Your main goal will be to ensure that all user-generated content is in line with our company's standards and policies.

Responsibilities

• Recruit, train, and supervise a team of moderators
• Develop and implement moderation guidelines and policies
• Review user-generated content and ensure it meets quality standards
• Respond to user inquiries and elevate issues as needed
• Monitor online communities and social media platforms for any potential issues or violations
• Collaborate with other departments to resolve any customer service or technical issues
• Track performance metrics of the moderation team and provide regular reports to management

Requirements

• Bachelor's degree in Communication, Marketing, or related field preferred
• Minimum of 2 years of experience working as a moderator or in a similar role
• Strong understanding of online community dynamics and social media platforms
• Excellent communication skills, both written and verbal
• Ability to remain calm under pressure and handle sensitive situations with professionalism
• Proven leadership skills with the ability to motivate and manage a team effectively

Salary: $1200 per month (without accommodation)

Location: United States (remote work may be considered)

Employment Type: Full-time