Medical Receptionist & Admin Coordinator

Allscreens Nationwide Ltd; London; On-site; NOK 328,000 - 468,000; Full time

Job summary

Allscreens Nationwide Ltd is seeking a receptionist/administration assistant to support a busy healthcare practice. You will manage front-desk duties, greet patients, answer calls, book appointments and help with patient registrations and records using EMIS Web.

You will also assist with administrative tasks, recall work, and collaboration with clinical and non-clinical colleagues to ensure smooth daily operations.

Qualifications

• Experience in a healthcare reception or front desk is preferred.
• Excellent communication and interpersonal skills.
• Proficiency in managing appointments and patient records.

Responsibilities

• Welcome patients and visitors in a friendly, professional manner.
• Answer incoming calls and deal with patient enquiries.
• Book, amend and cancel appointments per practice procedures.
• Signpost patients to the most appropriate clinician or service.
• Handle repeat prescription requests and direct queries appropriately.
• Assist with home visit requests according to protocols.
• Maintain a clean, professional reception area.
• Support opening and closing of the practice as required.
• Process incoming/outgoing correspondence and registrations.
• Update patient information on EMIS Web and maintain records.
• Support call/recall work, including QOF and long-term condition care.
• Attend staff meetings and contribute to service improvements.

Skills

Customer service

Communication skills

Organisational skills

Telephone etiquette

Education

High school diploma or equivalent

Tools

EMIS Web

Microsoft Office

Job description

Allscreens Nationwide Ltd is seeking a receptionist/administration assistant to support a busy healthcare practice. You will manage front-desk duties, greet patients, answer calls, book appointments and help with patient registrations and records using EMIS Web.

You will also assist with administrative tasks, recall work, and collaboration with clinical and non-clinical colleagues to ensure smooth daily operations.