Luxury Guest Concierge Assistant — NYC Hospitality

Azure Dine & Hire; Norway; On-site; NOK 106,000 - 127,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

Azure Dine & Hire in New York City seeks a Concierge Assistant to deliver exceptional guest services and coordinate reservations. You will greet guests, assist with luggage and check-in, and provide recommendations for dining, transport, and activities.

The role emphasizes multilingual communication, handling multiple tasks in a fast-paced environment, and collaborating with housekeeping and front desk to ensure seamless experiences.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills.
• Strong communication skills in English (additional languages are a plus).
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Basic knowledge of computer systems for making reservations and communicating with guests.
• Must be physically able to lift luggage up to 50 pounds and stand for extended periods of time.

Responsibilities

• Greet guests upon arrival and assist with luggage and check-in procedures.
• Answer guest inquiries and provide recommendations for local restaurants, attractions, and events.
• Make reservations for dining, transportation, and other activities as requested by guests.
• Assist with arranging special requests or services for guests such as spa appointments or flower deliveries.
• Maintain knowledge of current events and activities in the city to make informed recommendations to guests.
• Monitor guest feedback and address any issues or concerns in a timely manner.
• Assist with managing guest requests and complaints while maintaining a high level of professionalism.
• Collaborate with other departments such as housekeeping and front desk to ensure seamless guest experiences.

Skills

Customer service

Multitasking

Communication

Hospitality knowledge

Education

High school diploma

Tools

Reservation software

Job description

Azure Dine & Hire in New York City seeks a Concierge Assistant to deliver exceptional guest services and coordinate reservations. You will greet guests, assist with luggage and check-in, and provide recommendations for dining, transport, and activities.

The role emphasizes multilingual communication, handling multiple tasks in a fast-paced environment, and collaborating with housekeeping and front desk to ensure seamless experiences.