Lobby & Security Console Operator — Growth & Impact

Greater Lawrence Family Health Center; Hav; On-site; NOK 230,000 - 269,000; Full time

Benefits offered by this job

Tuition reimbursement

Benefits package

Job summary

The Greater Lawrence Family Health Center seeks a Lobby Attendant – Console Operator to support safety and security across multiple sites. You will monitor security cameras, respond to alarms, and assist with communications and incident reporting from the Security Command Center.

Ideal candidates bring strong customer service, reliability, and the ability to work under pressure in a fast-paced environment. A Massachusetts driver's license and bilingual Spanish-English skills are preferred but

Qualifications

• Strong customer service skills, professionalism, and integrity required.
• Strong attention to detail and ability to recognize unusual activity or potential safety concerns.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Demonstrated reliability, dependability, and ability to make appropriate decisions under pressure.
• Ability to manage multiple tasks in a fast-paced environment with proactive problem-solving skills.
• Ability and willingness to learn security systems, procedures, and technology.
• Familiarity and comfort working with technology preferred.
• Valid Massachusetts Driver’s License and access to reliable transportation required.
• Bilingual/bicultural Spanish-English skills strongly preferred, but not required.

Responsibilities

• Monitor security cameras, alarm systems, and other security technologies to help maintain a safe and secure environment.
• Respond promptly and appropriately to alarms, security concerns, and other incidents.
• Escalate complex or emergency situations to management and/or law enforcement when necessary.
• Utilize a motor vehicle, as required, to respond to alarms or incidents at GLFHC clinic locations.
• Answer incoming telephone calls promptly and professionally and assist with appropriate communication, direction, and notifications.
• Conduct virtual and physical security tours as assigned.
• Complete and maintain incident reports, activity logs, tracking logs, and other required documentation.
• Maintain the Security Command Center in a clean, organized, and professional condition.
• Provide general Lobby Attendant support, including guest assistance, lobby coverage, security rounds, and lobby maintenance.
• Respond to non-business-hour alarms and other incidents as required.

Skills

Customer service

Attention to detail

Communication

Reliability

Multitasking

Technical aptitude

Bilingual Spanish-English (preferred)

Education

High School Diploma or GED

Job description

The Greater Lawrence Family Health Center seeks a Lobby Attendant – Console Operator to support safety and security across multiple sites. You will monitor security cameras, respond to alarms, and assist with communications and incident reporting from the Security Command Center.

Ideal candidates bring strong customer service, reliability, and the ability to work under pressure in a fast-paced environment. A Massachusetts driver's license and bilingual Spanish-English skills are preferred but