Lettings Associate

Allscreens Nationwide Ltd; London; Hybrid; NOK 347,000 - 424,000; Full time

Benefits offered by this job

Pension plan

Annual leave

Health plan

Volunteer days

Job summary

L&Q is hiring three Lettings Associates to support our Intermediate Rent, Rent to Buy and London Living Rent homes. You will manage applications, assist customers through the lettings journey and maximise reservations across our portfolio.

You’ll work with the Lettings Team Manager and colleagues in Marketing, Property Management, and Tenancy Progression in a hybrid role based in London. Experience in lettings and strong customer service are essential.

Qualifications

• Driving licence with access to a vehicle for work.
• Knowledge of assured shorthold tenancy legislation and the UK letting market.
• Excellent written and verbal communication skills.
• Strong organisational skills in a fast-paced customer-focused environment.

Responsibilities

• Manage and maintain applications databases for rental schemes.
• Maximise reservations and secure tenants who meet eligibility criteria.
• Deliver excellent customer service and be the main contact for potential tenants.
• Guide customers through the lettings process from enquiry to occupation.
• Liaise with internal teams and external stakeholders to ensure smooth lettings.
• Ensure compliance with policies and regulatory requirements.

Skills

Driving licence

Tenancy knowledge

Communication skills

Organisational skills

MS Office

Tools

MS Office

Job description

Salary: Starting from £30,385 per annum (Regional salary) plus commission

Contract Type: 1x 12 month FT Mat leave - Full Time, 35 hours

Salary: Starting from £30,385 per annum (Regional salary) plus commission*

Reporting Office: Manchester, Trafford

Persona: Agile Worker: 40% - 60% of contractual hours to be worked from reporting office/working location (hybrid working)

Working Pattern: Monday to Friday – 09:00 – 17:00 (NB. The successful candidate will occasionally be required to work on a Saturday)

Closing Date: 9th September 2026 – 12:00 PM

Interview Dates: 17th September 2026

Benefits include:

Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more..

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Join our Intermediate Rent Team at L&Q:

Are you passionate about delivering excellent customer service and helping people find their new home? We’re looking for three Lettings Associates to join our team and play a key role in letting Intermediate Market Rent, Rent to Buy and London Living Rent homes and supporting our mission to provide high quality, affordable housing.

As a Lettings Associate, you’ll manage applications, support customers through the lettings process, and help maximise reservations across our portfolio. You’ll work closely with Senior Lettings Associates, the Lettings Team Manager, and colleagues in Marketing, Property Management, and Tenancy Progression.

Your impact in the role:

• Manage and maintain applications databases for various rental schemes.
• Maximise reservations and secure tenants who meet eligibility criteria.
• Deliver excellent customer service, acting as the main contact for potential tenants.
• Guide customers through the lettings process from enquiry to occupation.
• Liaise with internal teams and external stakeholders to ensure smooth lettings processes.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Maintain accurate records and oversee payment processes.

What you'll bring:

• Driving licence with access to a vehicle with business insurance for work use.
• Demonstrable knowledge of assured shorthold tenancy legislation and the UK letting market.
• Exceptional communication skills, both written and verbal
• Excellent organisational skills, with proven success in delivering objectives in a fast-paced, customer-focused commercial environment.
• Proficiency in MS Office applications.
• Highly developed relationship, client, or stakeholder management skills.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [e-mail]

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q –

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.