IT Support Expert

Riverty Group Norway AS; Oslo; On-site; NOK 450,000 - 550,000; Full time

Job summary

A leading IT service provider is looking for an IT Support Expert in Oslo. In this role, you will resolve IT support requests, perform system troubleshooting, and educate users on best practices. Candidates should have a relevant degree, 2-3 years of experience, and be fluent in Norwegian and English. This position requires onsite work and regular travel to other locations in Norway.

Qualifications

• 2-3 years of relevant professional experience in IT support or as a system administrator.
• Ability to explain technical concepts understandably.
• Willingness to work onsite 4 days a week and travel regularly.

Responsibilities

• Respond to and resolve IT support requests efficiently.
• Perform system troubleshooting and diagnostics for end users.
• Educate end users on best IT practices.
• Document support requests and solutions for the knowledge base.

Skills

Troubleshooting and diagnostic skills

Customer-oriented communication

Comprehensive understanding of IT systems

Reliability and service orientation

Fluency in Norwegian

Fluency in English

Education

Degree in computer science or business informatics

Tools

M365/MS Office

Job description

Overview

We are looking for an IT Support Expert to join our team in Oslo.

As an IT Support Expert at Riverty, you will be part of an international team and support the internal users in the Nordic countries, with a focus on our Norwegian locations in Oslo, Sandefjord, and Rørvik. Your team members are spread out across different places, and your manager is at the office in Varberg.

What will be the challenge?

• Respond to and resolve IT support requests, including hardware and software issues, in a timely and customer-focused manner.
• Perform system troubleshooting and diagnostics to identify and resolve technical problems for end users.
• Educate end users on best IT practices, address recurring issues, and guide the use of software and hardware.
• Provide on-site support at our locations in Oslo, Rørvik, and Sandefjord, requiring a high level of travel flexibility.
• Document support requests, solutions, and system configurations, contributing to a comprehensive knowledge base and supporting continuous improvement efforts.
• Actively engaged in user management and IT hardware asset management.

What you need to succeed in the role:

• You hold a degree in computer science, business informatics, or a similar field.
• You have at least 2-3 years of relevant professional experience (working as an IT support, system administrator, etc.)
• You have a comprehensive understanding of IT systems, technologies, servers, network components, telephony, and M365/MS Office.
• You possess strong troubleshooting and diagnostic skills for hardware and software issues.
• You are customer-oriented, communicative, and able to explain technical concepts understandably.
• You are reliable, service-oriented, and pragmatic. You can drive your daily work independently, thrive on taking responsibility, and collaborate with an international team to achieve common goals.
• You are fluent in both Norwegian and English.
• You are willing to work onsite 4 days a week and travel regularly to our locations in Rørvik and Sandefjord.

Everyone's story matters. Come shape your story with us at Riverty.

Equal Opportunity Employer Statement

We want to be a fair and inclusive employer. We value the diverse perspectives that a diverse workforce brings to the table. Therefore, we are actively looking for people who enrich our company through their identity, background and personal experiences, with or without a disability.