IT Specialist - Riyadh

Diaverum; Norway; Hybrid; NOK 394,000 - 593,000; Full time

Job summary

A global healthcare company is seeking an IT Specialist to provide technical support and troubleshooting for user issues. This full-time position is hybrid, based primarily in Riyadh, requiring 30% travel to clinics. Candidates should have a Bachelor's degree in IT, relevant certifications, and at least two years of experience in a similar role. Fluency in Arabic and English is essential.

Qualifications

• Minimum of 2 years in an IT Specialist, help desk, or equivalent role.
• Fluent in Arabic and English (spoken and written).
• Familiar with ticketing systems and remote troubleshooting tools.

Responsibilities

• Provide first- and second-level support for IT-related issues.
• Manage the IT help desk, ensuring efficient resolution of requests.
• Administer and maintain users and groups within Active Directory.

Skills

Troubleshooting

Technical Support

User Management

Active Directory

System Maintenance

Education

Bachelor’s degree in Information Technology

CompTIA A+

Network+

Microsoft certifications

Tools

Windows 11

Active Directory

Office 365

System Center Configuration Manager (SCCM)

Intune

Job description

Overview

Location: Riyadh, SA, 3734

Date Posted: 8 Sept 2025

Contract type: Temporary

Work Type: Hybrid

Part Time / Full Time: Full Time

About Diaverum We are a purpose-driven organization – delivering life-enhancing renal care because everyone deserves a fulfilling life. Diaverum provides life enhancing renal care to patients with Chronic Kidney Disease (CKD) and is a leading provider of renal care in the Middle East. Our core service is hemodialysis, with expertise spanning preventive care, peritoneal dialysis, home care, and the management of comorbidities and transplant services. Our highly standardized proprietary care delivery model is supported by a evolving digital infrastructure.

For more details, please visit our website – Diaverum Saudi Arabia.

Purpose of the position

The IT Specialist will serve as the primary point of contact for resolving all user technical issues within the head office and clinics. This role requires troubleshooting hardware, software, and network-related issues, with hands-on experience in Windows operating systems, Office 365 administration, and basic networking. The IT Specialist will travel frequently (about 30%) to provide on-site support at various clinic locations, ensuring systems run smoothly and users receive exceptional support and training.

Key Result Areas

Technical Support

• Provide first- and second-level support for IT-related issues, including diagnosing and resolving hardware, software, and network problems.
• Troubleshoot and support VoIP systems such as Avaya and Cisco.
• Respond to IT help desk requests, track support tickets, and ensure timely resolution with high user satisfaction.
• Maintain accurate incident and service request records in a ticketing system, keeping users informed of ticket status.

Help Desk Operations

• Manage the IT help desk, ensuring requests are logged, categorized, prioritized, and resolved efficiently.
• Handle first-line support and escalate complex issues to second-line support when required.
• Provide timely updates to users regarding progress and resolution of their requests.

Active Directory Management

• Administer and maintain users and groups within Active Directory, ensuring proper access and permissions.
• Support AD user lifecycle management, policy configuration, and integration.
• Leverage Microsoft 365 features for secure and efficient operations.

System Setup & Maintenance

• Deploy PCs using System Center Configuration Manager (SCCM) and Intune for standardized setup and configuration.
• Perform regular system maintenance, including patch and update installation to maintain performance and security.
• Install and configure operating systems (Windows or Linux).
• Assist with setup and maintenance of hardware such as printers, scanners, and other peripherals.

User Support

• Provide first-line support for daily user needs, including account setup, application assistance, and troubleshooting.
• Manage user access, including password resets and permissions.
• Support network operations by troubleshooting connectivity and maintaining endpoint security protocols such as antivirus.

Incident Management

• Document support issues, system configurations, and resolutions for knowledge sharing.
• Log and track all incidents through the IT service management system.
• Escalate unresolved issues to higher-level teams or vendors when needed.
• Ensure timely resolution and clear communication with users throughout the process.

Education

• Education: Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Certifications: CompTIA A+, Network+, Microsoft certifications preferred.
• Knowledge: Familiar with ticketing systems, remote troubleshooting tools, and basic network security best practices.

Experience

Minimum of 2 years in an IT Specialist, help desk, or equivalent role.

Languages

Fluent in Arabic and English (spoken and written).

IT Skills

• Proficient with Microsoft products (Windows 11, Active Directory, Office 365).
• Strong verbal communication skills.
• Ability to follow technical manuals and complex instructions.
• Skilled in operating standard office equipment (computers, printers, copiers).
• Service-oriented, reliable, flexible, open-minded, and a strong team player.

Join a global team where your contribution matters — and where every role supports the delivery of life-enhancing renal care.