ICT Support Coordinator - Internal Applicants Only

Norwegian Refugee Council; Oslo fylke; Sur place; NOK 550 000 - 750 000; Plein temps

Avantages offerts par ce poste

Salary grade 7 on NRC’s Resident scale

Travel up to 5%

Résumé du poste

The Norwegian Refugee Council (NRC) is seeking an ICT Support Coordinator for a maternity cover in Oslo, coordinating first- and second-line ICT support for Head Office and Field Services. You will work closely with ICT staff worldwide, ensuring reliable service delivery and adherence to NRC standards.

Minimum 3 years in ICT support, a Bachelor's degree, and fluent English are required; familiarity with FreshDesk or Jira and automation workflows is a plus.

Qualifications

• Minimum 3 years ICT support experience.
• Bachelor’s degree or equivalent.
• Fluency in English.
• Service-oriented.
• Thrives in a fast-paced environment.
• People-skills, friendly, polite and constructive.
• Familiarity with FreshDesk or Jira and working with technical automations and workflows will be considered an advantage.

Responsabilités

• Provide first- and second-line ICT support to NRC Head Office and Field Services unit.
• Coordinate ICT support activities across Head Office and field locations.
• Engage with internal and external stakeholders to ensure seamless ICT service delivery.
• Support rollout of ICT-driven solutions and improve service quality.
• Strengthen compliance and oversight of ICT support activities.

Connaissances

ICT support experience

Customer service

English fluency

Adaptability

Team collaboration

Humanitarian interest

Formation

Bachelor's degree or equivalent

Outils

FreshDesk

Jira

Description du poste

Job Description

What we’re looking for: Are you an experienced ICT professional passionate about delivering reliable, high-quality IT support across diverse locations? NRC Norway is looking for an experienced ICT Support Coordinator to strengthen its ICT Support at the HO and Field Services Unit. In this role, you will collaborate closely with ICT staff in the field, coordinate support activities, and engage with internal and external stakeholders to ensure seamless ICT service delivery across NRC’s global operations. The ICT Support and Field Services Unit drives NRC’s global ICT strategy, standards, policies, and enterprise-wide solutions. With a strong focus on customer service and operational excellence, the unit provides first-line ICT support to Head Office and Representation Offices, alongside second-line support to Regional and Country Offices worldwide. You will play a key role in coordinating ICT support services, strengthening compliance and oversight, supporting field operations, and facilitating the rollout of ICT-driven solutions - helping NRC teams stay connected, equipped, and ready to deliver their humanitarian mission.

Please note:

This is a temporary maternity cover position. The successful candidate must be NRC’s internal candidate with the legal right to live and work in Norway and be available to start immediately in Oslo.

What you will bring:

• Minimum 3 years of relevant ICT support work experience, or equivalent technical knowledge.
• Bachelor’s degree or equivalent.
• Fluency in English, both written and verbal (additional languages will be considered an asset).
• Service-oriented.
• Thrives in a fast-paced environment.
• People-skills, friendly, polite and constructive.
• Strong desire to work within a humanitarian organisation.
• Familiarity with a modern HelpDesk system such as FreshDesk or Jira and working with technical automations and workflows will be considered an advantage.

What we offer:

• Duty station: NRC’s Head Office in Oslo, Norway.
• Contract: Until end of Dec 2027.
• Travel: Up to 5%.
• Salary/benefits: grade 7 on NRC’s Resident salary scale, with accompanying terms and conditions.
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

• do demanding and professional work, often in challenging contexts.
• join a work culture that empowers every employee to share ideas and take responsibility.
• be part of a welcoming and supportive community committed to human dignity.

About Us

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee. Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding

• treat everyone with respect and dignity
• contribute to building a safe environment for all
• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH