Head of Rooms

The Hoxton; Oslo fylke; On-site; NOK 900,000 - 1,200,000; Full time

Benefits offered by this job

Free hotel night

Meal on shift

Employee discounts

Development opportunities

Job summary

The Hoxton, Oslo is seeking a Head of Rooms to lead housekeeping, maintenance and front office teams, ensuring outstanding guest experiences in a brand-new Oslo property. You will drive SOP adherence, quality metrics and service standards while managing the rooms P&L and budgeting.

You’ll mentor and develop a high-performing team, implement process improvements, and maintain strong supplier and stakeholder relationships to uphold The Hoxton’s guest-centric brand in Norway.

Qualifications

• Experience in a similar senior hotel role with responsibility for rooms operations and guest service.
• Strong verbal and written communication and computer skills.
• Experience with hotel systems such as Micros Fidelio Opera and KnowCross.

Responsibilities

• Oversee housekeeping, maintenance and front office teams and guest care.
• Ensure adherence to standard operating procedures and quality metrics.
• Own the rooms P&L and contribute to budget planning.
• Lead process improvements across rooms operations and guest services.
• Coach and develop the team to perform at their best.
• Deliver projects related to housekeeping, maintenance and front office.

Skills

Leadership

Hospitality

Budget management

Staff development

Communication

Strategic planning

Operational excellence

Team coaching

Tools

Micros Fidelio Opera

KnowCross

Job description

Company Description

The Hoxton is gearing up for another milestone moment as it prepares to open its very first hotel in Scandinavia in the Norwegian capital of Oslo. Known as one of the greenest cities in the world, Oslo balances access to pristine nature with parks, Fjords and Forests with a rich cultural heritage in art, modern architecture and maritime history. We’ll be calling the New Government Quarter our home but first we need to pull together a team to help us bring the Hox to a brand new market. The Hoxton, Oslo will be home to 144 bedrooms of varying sizes, three unique restaurant and bar concepts including an all-day dining destination, a speciality restaurant and a cocktail bar. It will also feature The Apartment, The Hoxton’s signature meetings & events concept space. We are looking for a Head of Rooms to join our team at The Hoxton, Oslo.

Job Description

What you’ll do…

• To take overall responsibility for the management of the housekeeping, maintenance and front office teams, ensuring guests are well cared for and guest expectations are exceeded.
• To ensure that all hotel standard operating procedures are trained and adhered to.
• To own the rooms P&L contributing to annual budget planning and ensuring expenses are kept in line.
• To own all quality evaluation processes and strive to improve all qualitative metrics.
• To take ownership of problem solving and ensure guest satisfaction levels are the highest possible.
• To pro-actively identify opportunities to improve and enhance processes and procedures across housekeeping, maintenance, and front office.
• Responsible for the accurate completion of all people documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
• To coach and develop the team, ensuring that they are well motivated and informed.
• To set stretching yet realistic objectives for the team, monitoring these and providing regular feedback.
• To be ultimately accountable for delivering projects that involve housekeeping, maintenance and front office teams.
• To pro-actively project manage any changes in policies and procedures for housekeeping, maintenance and front office.
• To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• To ensure all health and safety procedures and policies are adhered to at all times.
• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.

Qualifications

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• You are an experienced, commercially savvy operator and have prior experience in a similar role.
• You are comfortable with the strategic as well as day to day detail.
• You have a high level of verbal and written communication skills, and computer skills.
• You have experience of Micros Fidelio Opera, and KnowCross.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.

Additional Information

What's in it for you...

• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Plenty of opportunity for development.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Excellent discounts across The Hoxton and the global Ennismore family.