Head of Customer Service

Allente; Bærum; On-site; NOK 600,000 - 1,000,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Customer Service to lead their operations in the Nordics. This role is pivotal in transforming customer service, driving sales through service, and ensuring outstanding customer experiences. You'll own key performance indicators and collaborate across functions to reduce inefficiencies while championing tech innovations. Join a vibrant team that values curiosity, accountability, and collaboration, and enjoy career growth opportunities in a supportive environment. If you're ready to make a significant impact and have fun while doing it, this is the perfect opportunity for you.

Benefits

Permanent position

Career growth opportunities

Extra vacation days

Great insurance and pension plans

Allente TV subscription

Welcoming team environment

Qualifications

• Senior leader with a strong background in Customer Service operations.
• Experienced in transformation and passionate about tech & innovation.

Responsibilities

• Own all Nordic CS KPIs, budget, and results.
• Lead and coach CS vendors to success.
• Drive service-led sales and manage contracts.

Skills

Customer Service Operations

Leadership

Strategic Mindset

Communication

Change Management

Tech & Innovation

Education

Bachelor's Degree

Master's Degree

Job description

Join Allente as our new Head of Customer Service (Nordics)

Location: Stockholm or Oslo

Are you a passionate, strategic leader with a strong track record in Customer Service? Do you love transforming operations, leading with impact, and driving results? Then you might be the person we’re looking for.

At Allente, we deliver world-class entertainment and connectivity to customers across the Nordics – and we’re now searching for a Head of Customer Service to lead our CS operations into the future.

Your mission:

As our Head of Customer Service, you’ll be responsible for owning and delivering key CS KPIs, managing our vendor partnerships, driving sales through service, and leading CS transformation across all Nordic markets. You’ll lead with vision and energy, ensuring we deliver an outstanding customer experience while optimizing costs and increasing efficiency.

What you'll do:

1. Own all Nordic CS KPIs, budget, and results
2. Lead and coach our CS vendors to success
3. Drive service-led sales, forecasting, training and contract management
4. Collaborate cross-functionally to reduce complaints, churn, and inefficiencies
5. Define the role of tech in our service evolution
6. Champion improvements to IVR, contact strategy and channel mix
7. Ensure compliance with GDPR and other regulatory frameworks
8. Lead the CS transformation journey across systems and processes

Who you are:

1. A senior leader with a strong background in Customer Service operations
2. Confident, proactive, and courageous in driving change
3. Commercially savvy with a strategic mindset
4. A skilled communicator who can influence at executive level
5. Experienced in transformation and passionate about tech & innovation
6. Curious, future-focused, and eager to learn from best practices across industries

What’s in it for YOU?

At Allente, we like to #Dare to try new things, #Care about our people, and #Share our knowledge. We’re all about creating a culture of accountability, curiosity, and collaboration, where everyone feels valued and can make a real impact.

Here’s what we offer:

• A permanent position with one of the biggest media providers in the Nordics
• Career growth opportunities in a young but well-established company
• Extra days off on top of your standard vacation days
• Great insurance and pension plans to keep you covered
• An Allente TV subscription for your entertainment
• Plus, you’ll join a welcoming team that’s eager to help you grow, give you the chance to gain international experience, and cheer on new ideas! We’re big on working together and keeping things fun.

Application

Ready to bring some extra fun to everyday life? Join Allente and be a part of our exciting journey!

If you’re ready to make a real impact, have fun with data, and help shape Allente’s customer service of the future — hit apply today!

We’re reviewing applications on a rolling basis, so don’t wait to apply!