Head of B2C Customer Ops & Transformation

Telia Company; Trondheim; Remoto; NOK 1.200.000 - 2.000.000; Tempo pieno

Descrizione del lavoro

Telia Norway is seeking a Head of Customer Operations B2C to lead a 300-strong team across Telia, OneCall, and Mycall. You’ll drive end-to-end operations, customer experience, and a bold transformation agenda across digitalization, automation, and AI.

Based in Oslo or Trondheim with regular presence across both locations, you’ll develop leaders, strengthen commercial value and ensure high-quality service while scaling operations to support growth.

Competenze

• Significant leadership experience from large-scale customer operations with responsibility for people, customer experience and performance.
• Proven experience leading leaders and large organizations, building engagement and high-performing teams.
• Track record of leading major transformation across operating models, processes, technology and ways of working.
• Strong commercial understanding, linking customer interactions to sales, retention and loyalty.
• Fluency in Norwegian and English. Higher education is preferred.

Mansioni

• Lead and develop our B2C customer operations, ensuring high-quality customer experiences and efficient operations at scale.
• Drive a major transformation of customer operations, simplifying and standardizing how we work while accelerating digitalization, automation and the use of AI.
• Strengthen the commercial role of customer operations, increasing value creation through sales, retention, loyalty and a stronger focus on customer lifetime value.
• Build a high-performing organization by developing leaders and employees and creating strong engagement, accountability and a culture of continuous improvement.

Conoscenze

Executive leadership

Customer operations

Transformation leadership

Commercial mindset

Bilingual Norwegian/English

Formazione

Higher education preferred

Descrizione del lavoro

Telia Norway is seeking a Head of Customer Operations B2C to lead a 300-strong team across Telia, OneCall, and Mycall. You’ll drive end-to-end operations, customer experience, and a bold transformation agenda across digitalization, automation, and AI.

Based in Oslo or Trondheim with regular presence across both locations, you’ll develop leaders, strengthen commercial value and ensure high-quality service while scaling operations to support growth.