Head of B2C Customer Operations & Transformation

Telia Company; Oslo fylke; Ibrido; NOK 1.000.000 - 1.400.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work opportunities

Comprehensive benefits package

Performance bonus

Descrizione del lavoro

Telia Norway seeks a Head of Customer Operations B2C to lead a ~300-strong customer operations organization across Telia, OneCall, and Mycall. The role combines strong operational leadership with a major transformation agenda, including digitalization and AI adoption.

Based in Oslo or Trondheim with regular presence across both locations, you will drive customer experiences, revenue through retention and loyalty, and build a high-performing team focused on continuous improvement.

Competenze

• Significant leadership experience from large-scale customer operations.
• Proven ability to lead leaders and large organizations.
• Fluency in Norwegian and English.

Mansioni

• End-to-end responsibility for B2C Customer Operations.
• Lead and develop operations across Telia brands and products.
• Drive transformation: standardize processes, accelerate digitalization and AI use.
• Strengthen commercial value through sales, retention and loyalty.
• Build a high-performing organization with engaged leaders and teams.

Conoscenze

Leadership experience

Operational leadership

Transformation management

Digitalization & AI

Customer operations

English fluency

Norwegian fluency

Formazione

Higher education in business/tech

Descrizione del lavoro

Telia Norway seeks a Head of Customer Operations B2C to lead a ~300-strong customer operations organization across Telia, OneCall, and Mycall. The role combines strong operational leadership with a major transformation agenda, including digitalization and AI adoption.

Based in Oslo or Trondheim with regular presence across both locations, you will drive customer experiences, revenue through retention and loyalty, and build a high-performing team focused on continuous improvement.