Global Satellite Tech Support Specialist

Viasat; Ålesund; On-site; NOK 40,000 - 60,000; Full time

Job summary

Viasat in Ålesund, Norway is looking for a Global Technical Support Consultant. You will be responsible for monitoring and maintaining terminals, firmware, and networks, providing technical support to partners and customers.

This role requires a degree in communications/network engineering and involves diagnosing hardware/software issues while maintaining high customer satisfaction.

Join Viasat and be part of a team that thrives on solving technical challenges in a fast-paced environment.

Qualifications

• Educated to degree level or equivalent in communications/network engineering.
• Experience with IP data and circuit switched data/voice connectivity, ideally in satellite communications.
• Ability to communicate effectively at all levels.

Responsibilities

• Monitor and maintain terminals, firmware, and networks.
• Document cases and diagnose hardware/software faults.
• Work closely with training academy to share knowledge on troubleshooting.

Skills

Customer-focused

Problem-solving

Networking protocols knowledge

Technical communication

Education

Degree in communications/network engineering

Tools

Network monitoring tools

Wireless Networking technologies

Job description

Viasat in Ålesund, Norway is looking for a Global Technical Support Consultant. You will be responsible for monitoring and maintaining terminals, firmware, and networks, providing technical support to partners and customers.

This role requires a degree in communications/network engineering and involves diagnosing hardware/software issues while maintaining high customer satisfaction.

Join Viasat and be part of a team that thrives on solving technical challenges in a fast-paced environment.