German Global Live Support Specialist

TikTok; London; On-site; NOK 380,000 - 531,000; Full time

Job summary

TikTok is seeking a Global Customer Service Representative for the German-speaking community based in London. You will manage inquiries, resolve issues, and collaborate with cross-functional teams to maintain high-quality service for creators and viewers.

The role emphasizes resolving complex requests promptly, following SOPs, and contributing to a safe, trusted platform for the TikTok LIVE ecosystem.

Qualifications

• 2+ years in customer service with German-speaking users.
• Experience in digital content or livestreaming space.
• Strong written and spoken German communication.

Responsibilities

• Handle German customer inquiries via CRM, direct contact, or with other teams.
• Identify root causes and provide resolutions; log Q&A in knowledge base.
• Escalate critical/high-risk cases promptly.
• Coordinate with teams to resolve issues and close escalations.
• Reduce repeat complaints and improve processes.
• Respond quickly and professionally to escalations while meeting quality standards.
• Support ad-hoc projects as needed.

Skills

German language

Customer service

Livestreaming platforms

Job description

TikTok is seeking a Global Customer Service Representative for the German-speaking community based in London. You will manage inquiries, resolve issues, and collaborate with cross-functional teams to maintain high-quality service for creators and viewers.

The role emphasizes resolving complex requests promptly, following SOPs, and contributing to a safe, trusted platform for the TikTok LIVE ecosystem.