Field Service Engineer II

Waters; Oslo; On-site; NOK 500,000 - 700,000; Full time

Job summary

Waters is seeking a Field Customer Support Specialist in Oslo, Norway. This role involves supporting customers in lab-based scientific sectors, providing installation and maintenance of systems, and fostering strong customer relationships. You will receive comprehensive training and have opportunities for career growth in a diverse and inclusive environment.

Benefits

Flexibility in daily schedule

Opportunities for growth and development

Competitive salary and incentives

Company car

Private healthcare

Strong pension contributions

Paid annual leave (5 weeks)

Education and tuition reimbursement

Social events and positive working environment

Qualifications

• Interest in science and service.
• Ability to build trusted relationships with customers.
• Enjoyment of variety in daily tasks.

Responsibilities

• Install, qualify, validate, and maintain Waters systems.
• Analyze system data to identify issues and recommend solutions.
• Manage customer expectations and coordinate problem resolution.

Skills

Problem-solving

Customer relationship building

Flexibility

Education

Background in laboratory work, analytical sciences, chemistry, or engineering

Job description

Overview

• Are you looking for an impactful role in a fast-growing company that helps advance science and human well-being?
• Would you like the freedom of being field-based, where no day is the same, and you have the opportunity to become a trusted advisor to our customers?
• Are you seeking opportunities to grow, develop, learn, and progress in your career?
• Do you want to work for a global, best-in-class, innovative technology organization committed to Diversity, Equity, and Inclusion?

If your answers are yes, we would love to hear from you!

At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve scientific challenges. Our passionate and proud team makes a real difference in solving problems that matter, making Waters a great place to work.

Role Description

As a Field Customer Support Specialist, Oslo, Norway, you will support customers across various lab-based scientific sectors. Your role will be diverse and engaging, with no two days the same!

With Waters being a global organization, there are endless opportunities for learning, growth, and development. Many team members have advanced their careers within Waters, moving into roles such as applications support, sales, global support, and leadership.

Responsibilities

What do our Field Customer Support Specialists do? Here are some key responsibilities:

• Install, qualify, validate, calibrate, maintain, and repair Waters systems.
• Analyze and review system and scientific data to identify issues and recommend corrective actions.
• Coordinate problem resolution with matrix teams to expedite repairs and ensure customer satisfaction.
• Manage customer expectations by communicating work performed and follow-up plans.
• Build strong relationships with customers, providing advice and support on Waters products and services, and identifying opportunities to enhance their laboratory operations.

To support you in this role, you will receive comprehensive training, support from a fantastic team, and ongoing development opportunities.

Qualifications

Who are we looking for?

• Interest in science, problem-solving, service, and people.
• Background in laboratory work, analytical sciences, chemistry, or engineering.
• Flexibility and enjoyment of variety, with the ability to build trusted relationships with customers.

Waters values diversity and recognizes that under-representation exists in STEM careers. We welcome applications from all backgrounds and encourage you to apply even if you don't meet every requirement, but believe you can add value to our team.

Rewards

We offer a competitive, market-leading benefits package, including:

• Flexibility in your daily schedule and tasks.
• Opportunities for growth, development, and progression.
• Competitive salary and incentives.
• Company car.
• Wellbeing programs, employee and family assistance.
• Private healthcare.
• Strong pension contributions.
• Employee insurance (life, accident, disability, travel).
• Paid annual leave (5 weeks) plus statutory days.
• Maternity & paternity leave.
• Education and tuition reimbursement where applicable.
• Social events and a positive working environment.

Company Description

Waters Corporation (NYSE: WAT) is the world's leading specialty measurement company, pioneering innovations in chromatography, mass spectrometry, and thermal analysis for over 60 years. With approximately 8,000 employees worldwide, Waters operates in 35 countries, including 15 manufacturing facilities, with products available in over 100 countries. Our focus is on creating advantages for laboratory-dependent organizations to advance healthcare, environmental management, food safety, and water quality.

Working at Waters offers the chance to unlock your career potential. Our global team is driven by purpose, committed to continuous learning and improvement. We are problem solvers and innovators, unafraid to take risks to transform health and well-being. Together, we deliver insights to solve tomorrow's challenges.

Diversity and inclusion are core to Waters. We actively promote inclusive practices and increase diversity across our organization. We are proud to be an equal opportunity employer, committed to providing a workplace free from discrimination based on race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.