Field Operations Team Lead / Shift Supervisor

Humanoid; London; On-site; NOK 881,000 - 1,259,000; Full time

Job summary

Humanoid is seeking a Field Operations Team Lead to support deployment, integration, and maintenance of our humanoid robot solutions at customer facilities. You will coordinate site activities, collect operational data, and supervise a team of Field Operations Associates.

This on-site leadership role requires problem-solving under pressure, a customer-centric mindset, and the ability to lead hands-on technical teams across UK and Europe.

Qualifications

• Bachelor's degree in Robotics, CS, Mechatronics, Engineering, or equivalent.
• 2–5 years in industrial automation, robotics, or automotive integration.
• Strong mechanical, electrical, and networking knowledge with hands-on troubleshooting.
• Excellent communication and stakeholder management skills.

Responsibilities

• Supervise a team of Field Operations Associates, maintaining high standards at customer sites.
• Act as on-shift operational leader; ensure tools, spare parts, and equipment are available.
• Supervise SOPs for customer sites and document learnings from field issues.
• Test product releases and robot capabilities.
• Diagnose hardware and software issues using logs and field observations; perform maintenance.
• Collect and analyze operational data to evaluate robot performance and drive improvements.
• Track, document, and reproduce software and hardware issues; provide feedback to engineering.
• Tackle production incidents in cooperation with service and engineering teams.
• Serve as primary on-shift liaison between deployed location and Humanoid offices.

Skills

Team leadership

Field operations

Robotics knowledge

English communication

Confluence/Jira

Problem solving under pressure

Education

Bachelor's degree in Robotics/CS/Mechatronics/Engineering

Tools

Confluence

Jira

Job description

Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.

About the Role

We are seeking a skilled and motivated Field Operations Team Lead to support the deployment, integration, and maintenance of our humanoid robot solutions at customer facilities. As the on-site operations lead, you will coordinate site activities, collect operational data, and supervise a team of Field Operations Associates. This position requires problem-solving skills, sound judgement under pressure, and a customer-centric approach.

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What You'll Do

• Supervise a team of Field Operations Associates, setting and maintaining high standards in a demanding operational setting. This is a hands-on operational and technical leadership role representing Humanoid at customer sites.

• Act as the on-shift operational leader, ensuring that the appropriate tools, spare parts, and equipment are available.

• Supervise standard operating procedures (SOPs) for customer sites and document learnings from field issues.

• Test product releases and robot capabilities.

• Diagnose hardware and software issues using logs, diagnostics, and field observations, performing maintenance where appropriate.

• Collect, analyse, and interpret operational data to evaluate robot performance, identify bottlenecks, and drive continuous improvements.

• Track, document, and reproduce software and hardware issues, providing clear technical feedback to engineering and product teams.

• Tackle production incidents and technical issues in cooperation with service and engineering teams.

• Act as the primary on-shift liaison between the deployed location and Humanoid offices.

Requirements

• Bachelor's degree in Robotics, Computer Science, Mechatronics, Engineering, or a comparable field (or technical equivalent).

• 2–5 years of experience in industrial automation, robotics, or automotive integration, deployment, and development.

• Strong technical understanding of mechanical, electrical, and networking systems, with hands-on experience in troubleshooting, assembly, and maintenance. Excellent problem-solving, analytical, and decision-making skills, particularly in high-pressure operational environments.

• Strong communication, documentation, and stakeholder management skills, with the ability to work independently in dynamic customer environments.

• Familiarity with project management and collaboration software (Confluence, Jira, etc.).

• Business-fluent English.

• Flexibility to support future assignments at customer sites and occasional visits to company locations in the UK and Europe.

• Unrestricted right to work and live in the European Union.

What We're Looking For

• Prior experience in warehouse/logistics automation, industrial robotics, or humanoid robotics deployment.

• Working knowledge of a relevant local language (e.g. German).

• Valid Class B (or equivalent) driver's licence.

• Familiarity with software integration and sensor-based automation.

• Experience with commissioning, acceptance testing, or software validation.

• Experience working in complex operational environments.

• Experience working directly with customers in an operational leadership role.