Fashion Department Leader – Elevate Customer Experience

H&M; Oslo; On-site; NOK 700,000 - 900,000; Full time

Benefits offered by this job

Staff discount card

H&M Incentive Program – HIP

Job summary

H&M Oslo City store is seeking an experienced Department Manager to lead a dynamic team and drive exceptional customer experiences. You will ensure high operational and visual standards, promote products, and optimize store performance through strong people leadership and data-driven sales planning.

The role emphasizes coaching, collaboration, and a strong customer focus, with the opportunity to influence trends and contribute to a sustainable fashion future.

Qualifications

• Experience in retail management and operations.
• Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
• Expertise in sales planning, analysis, and follow-up, using customer‑centric tools and reporting.

Responsibilities

• Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.
• Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.
• Manage team planning, scheduling, and ensure seamless opening and closing routines.
• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
• Represent yourself and the brand positively during all customer interactions.

Skills

retail management

leadership

sales planning

Job description

H&M Oslo City store is seeking an experienced Department Manager to lead a dynamic team and drive exceptional customer experiences. You will ensure high operational and visual standards, promote products, and optimize store performance through strong people leadership and data-driven sales planning.

The role emphasizes coaching, collaboration, and a strong customer focus, with the opportunity to influence trends and contribute to a sustainable fashion future.