Er du vår nye Customer Success Manager i teknologiselskapet Remora Robotics-

Firstrate; Stavanger; On-site; NOK 600,000 - 800,000; Full time

Job summary

Join a leading company in the aquaculture industry as a Customer Success Manager. You will ensure customers derive maximum value from robotic systems, maintaining strong relationships and guiding them through their user journey. Enjoy a dynamic environment with opportunities for personal and professional growth.

Benefits

Innovative work environment

Opportunities for personal and professional growth

Team gatherings and celebrations

Qualifications

• Ideally, experience from aquaculture and commercial relationship management.
• Good verbal and written communication skills.
• Interest in technology and/or motivation to learn systems.

Responsibilities

• Ensure the best possible customer experience through delivering quality.
• Build and maintain strong relationships through proactive follow-up.
• Lead the use of data and KPIs to monitor customer satisfaction.

Skills

Customer Handling

Analytical Skills

Communication

Problem Solving

Technical Understanding

Education

Relevant education, preferably at bachelor level

Job description

Join the technological revolution in the aquaculture industry!

Norwegian salmon. The words alone make gourmets around the world salivate. How did Norway achieve this? We have unique conditions and pure water in the fjords. Additionally, we possess skills developed over generations, and a keen eye for details necessary for the quality of the salmon, such as keeping fish nets clean.

We started Remora Robotics in 2016 with the idea that everything that can be automated, should be automated—also underwater. Our mission is to revolutionize the cleaning of cages in aquaculture facilities to achieve optimal conditions.

The future looks bright, and market opportunities are enormous as we scale. Are you ready to join a small adventure in a tech company with solid future plans?

As a Customer Success Manager at Remora, you will ensure that our customers derive maximum value from our robot systems and related software services. You will act as a bridge between customers and the company, working strategically to understand customer needs, maintain strong relationships, and guide them throughout their user journey.

We are approximately 40 employees today, with a customer portfolio across much of the Norwegian coast, so some travel should be expected. Although backed by solid investors, we are a young company in a scale-up phase, so a little entrepreneurial spirit and appreciation for structured chaos would be advantageous.

Responsibilities

• Customer Experience: Ensure the best possible customer experience through delivering quality at all stages of the customer journey.
• Customer Follow-up: Build and maintain strong relationships through proactive follow-up to ensure perceived customer value.
• Training: Provide ongoing training and support to help customers implement and use our solutions according to user guides.
• Data Analysis: Lead the use of data and KPIs to monitor customer satisfaction and identify improvement opportunities.
• Problem Solving: Handle customer inquiries and issues promptly and efficiently, acting as a contact point towards technical support.
• Feedback Collection: Gather and systematize customer feedback for continuous product and service development.
• Reporting: Develop and present reports on customer satisfaction and engagement to management.

Qualifications

• Education: Relevant education, preferably at bachelor level (experience can compensate for lack of formal education).
• Experience: Ideally, experience from aquaculture and commercial relationship management, but not a requirement.
• Technical Understanding: Interest in technology and/or motivation to learn systems.
• Communication: Good verbal and written communication skills, with the ability to explain technical concepts understandably.
• Customer Handling: Strong customer handling and relationship-building skills, with a proactive approach to identifying and solving customer needs.
• Analytical Skills: Ability to analyze data and use insights to improve customer satisfaction and engagement.

Personal qualities we seek:

• Customer-oriented: A team player focused on customer needs and passionate about helping them succeed.
• Solution-oriented: Creative thinking and problem-solving skills.
• Structured: Comfortable taking project management responsibility and ensuring good progress.
• Adaptable: Comfortable with change and able to adapt in a dynamic environment with limited support functions.

If you have other relevant experience, we would love to hear about it!

We work hard while having fun along the way. Occasionally, we gather after work for dinners or other festivities. We believe that to work well together, we need to get to know each other and celebrate small victories.

We particularly value passion for making a difference for our customers, the ability to work well with people, and perseverance throughout the process—from identifying needs to implementing solutions. Do you see yourself in this? Then we believe you will fit in with us.

At Remora, you will be part of an innovative environment that promotes your personal and professional growth. Together, we solve challenges in the aquaculture industry, such as preventing algae growth, improving fish health, increasing sustainability, and simplifying processes.

From manual tasks that wasted time and harmed the fish and environment, to an automated and sustainable solution. It sounds like a story from the future, but it's happening now. Remora Robotics is writing the story of today. We hope you will join us.

PS! Don't wait to apply for this opportunity as we conduct interviews on a rolling basis!