Educator - 21h / 30h

Lululemon Athletica; Oslo; On-site; NOK 250,000 - 350,000; Full time

Job summary

lululemon Athletica in Oslo is seeking a dedicated Educator to deliver exceptional guest experiences and educate guests about our high-performance apparel. You will engage with guests, assess needs, and guide them to the right products while embodying our community-focused values.

The role emphasizes seamless guest transactions, collaboration with the team, and maintaining a luxurious store environment. A passion for fitness, wellness, and inclusive service is valued.

Qualifications

• Demonstrated ability to deliver high-quality guest service in a retail setting.
• Comfort communicating product features and benefits to customers.
• Strong interpersonal skills and ability to build rapport with guests.

Responsibilities

• Create world-class guest experiences by engaging with guests and understanding their needs.
• Provide product education and articulate the value of the products to guests.
• Enable seamless guest transactions and support omnichannel programs (e.g., BOPIS, phone sales).
• Maintain luxury store standards through merchandising, stock replenishment, and cleanliness.
• Collaborate with team to ensure smooth store operations and an inclusive environment.
• Receive guest feedback and work with leadership to resolve issues.

Skills

Guest Experience

Diversity

Integrity

Teamwork

Enthusiasm

Self-Awareness

Personal Responsibility

Collaboration

Job description

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary:

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Key Responsibilities of the Job

Guest (i.e., Customer) Experience

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Working with Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Key Skills & Core Values You Bring

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests
• Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
• Self-Awareness: Is aware of how words or actions may be perceived by or affect others
• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
• Enthusiasm