Desktop Engineer L1

Iron Systems, Inc; Drammen; On-site; NOK 400,000 - 600,000; Full time

Job summary

A leading company in the IT sector is looking for a technician to maintain daily IT operations at customer locations and provide comprehensive support for hardware and network issues. The role requires 2-5 years of relevant experience and a commitment to excellent customer service, ensuring efficient IT functioning and support of various non-PC devices.

Qualifications

• 2-5 years of experience in IT support.
• Ability to speak English and the local language.
• Experience with non-PC IT equipment.

Responsibilities

• Maintain daily IT operations at customer locations.
• Respond to and diagnose hardware/software/network incidents.
• Manage customer requests and escalate issues as needed.

Skills

Hardware support

Network troubleshooting

Customer service

IT operations management

Job description

Job Description

2-5 years of Experience

Scope Of Work

• Maintain daily IT operations in customer-owned locations to serve users' IT needs.
• Provide hands & feet support for servers or networking activities as required at the specified location/facilities.
• Support manufacturing-related IT equipment and applications as per SOP provided.
• Assist the remote party with resolution by performing physical activity under direction (e.g. Customer Network Team).
• Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery)
• Installation, Move, Add, and Change (IMAC) of Customer IT Assets
• VIP support generally involves providing tailored and proactive IT support to the VIP target and ensuring they feel comfortable with the audio-visual equipment and peripherals being used.
• Support conference rooms, telepresence, network, internet, and voice services and equipment (ex: audio/video, networking, and unified communications)
• Management of non-PC IT equipment—maintain asset lists for non-PC devices, such as servers, printers, and phones. Respond to customers' requests for updates under the instructions and guidance of customer.
• Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures.
• Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. The customer will provide specific training and instruction if needed.
• Mobile Phone Support—Triage, asset management, configuration, and support as required.
• Support for special events (Internal and External), recurring meetings, or after hours will be required on a T&M chargeable basis.
• Be responsible for H&E aspects, collaborate with desktop-related infrastructure projects, OT networks, security, and other systems under the guidance of end customer technical teams.
• The ability to speak English and the local language (basic).
  
  

Key Responsibilities

• Responds to and diagnoses complex hardware, software, and network incidents under general supervision.
• Prioritize and resolve customer and other team issues as soon as possible.
• Ensure that incidents and requests are handled according to customer priority metrics.
• As needed, escalate tickets.
• Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values.