Customer Support with Norwegian - Relocation to Lisbon - Portugal

Recruityard; Trondheim; On-site; NOK 600,000 - 800,000; Full time

Job summary

A leading recruitment company is seeking a Customer Support Specialist fluent in Norwegian and English to join their team in Lisbon, Portugal. The role involves handling customer inquiries, ensuring high satisfaction, and providing sales support. Benefits include a competitive salary, performance bonuses, and relocation assistance.

Benefits

Paid flight ticket to Lisbon

Health insurance coverage

Accommodation included

Monthly performance bonus

Qualifications

• Fluency in Norwegian language (C2 level) required.
• Fluency in English language (B2 level) required.
• Strong customer orientation and problem-solving skills.

Responsibilities

• Handle incoming user requests via telephone, email, and chat.
• Log call details and provide responses within SLA.
• Deliver high-caliber customer service for post-sales requests.

Skills

Fluency in Norwegian

Fluency in English

Customer orientation

Problem solving skills

Teamwork

Job description

Smart-Recruitments is a specialized recruitment company with a worldwide network. We offer permanent recruitment solutions for leading companies in all industries.

We offer fast and efficient recruitment completely online!

Contact us and we'll help you find your dream job!!

Paid relocation to Lisbon - Portugal

Your Tasks

• Handle incoming user requests via telephone, email, and chat.
• Log call details into case management systems and provide responses and resolutions within SLA to customers.
• Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
• Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
• Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
  
  

What You Need

• Fluency in Norwegian language (must be at least C2)
• Fluent in English language (at least B2)
• Customer orientation, problem solving skills, teamwork
  
  

What We Offer

• Base salary: 1346€ gross x 12 months - with accommodation included
• Monthly performance Bonus
• Full time (40h/week), fixed-term Portuguese employment contract in accordance with Portuguese labor law
• Health insurance coverage for both public and private sectors
• Paid flight ticket to Lisbon
  
  

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