Customer Support with Norwegian for SAS Airlines (relocation to Warsaw, Poland)

Concentrix; Skien, Porsgrunn; Hybrid; NOK 600,000 - 800,000; Full time

Job summary

A global customer service provider in Skien is seeking a Customer Support Agent fluent in Norwegian to assist customers with travel needs. Responsibilities include helping customers with bookings and resolving travel-related issues. Ideal candidates have a positive attitude and strong organizational skills. The role offers a relocation package, gross monthly salary of 9750 PLN, and a hybrid work option after training.

Benefits

Relocation package: transport + 2 weeks accommodation

Social benefits package

Private medical care (LuxMed)

Life insurance

Qualifications

• Fluency in Norwegian and good English communication skills required.
• Must have a positive and patient attitude.
• Ability to manage tasks efficiently.

Responsibilities

• Assist customers with travel-related inquiries.
• Guide customers through booking processes.
• Resolve issues that arise during travel planning.

Skills

Fluent Norwegian (C1)

Solid English (B2)

Organizational skills

Effective communication

Positive attitude

Job description

Your responsibilities:

• You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help. ️
• Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks.
• Jump in and save the day when someone’s travel plans hit a bump.
• Chat or talk with passengers - whatever helps solve their problem fastest.
• Create real connections. We want customers to remember you - the awesome human who helped them out.

Our requirements:

• You speak Norwegian fluently (C1) and your English is solid too (B2).
• You’re positive, patient, and open to whatever the day brings.
• You listen first, then speak clearly and confidently.
• You’re organized, on top of things, and can juggle tasks without dropping the ball.

What we offer:

• Relocation package: transport + 2 weeks of accommodation!
• Salary: 9750 PLN gross monthly,
• After mastering the in the office for 6-9 months, enjoy the 50% of hybrid lifestyle - where home office means your couch is now a legitimate workstation!
• Social benefits package, MyBenefit cafeteria, private medical care (LuxMed), and life insurance.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.