Customer Support with Norwegian for SAS Airlines (relocation to Warsaw, Poland)

Concentrix; Narvik; Hybrid; NOK 600,000 - 800,000; Full time

Job summary

A global customer service provider in Narvik is seeking a customer support representative for travel assistance. The role requires fluency in Norwegian and a solid command of English. Ideal candidates are positive, organized, and excellent communicators. The position offers a relocation package, competitive salary, and social benefits, with potential for hybrid work after 6-9 months.

Benefits

Relocation package

Private medical care

Life insurance

Social benefits package

Qualifications

• Must speak Norwegian fluently (C1) and have solid English (B2).
• Positive attitude, patience, and adaptability.
• Ability to listen and communicate clearly.

Responsibilities

• Assist premium customers with travel-related queries.
• Guide partners through the booking process.
• Provide solutions when travel plans encounter issues.
• Engage with customers to foster personal connections.

Skills

Fluent Norwegian

Solid English

Strong communication skills

Organizational skills

Job description

Responsibilities

• You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help. ️
• Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks.
• Jump in and save the day when someone’s travel plans hit a bump.
• Chat or talk with passengers - whatever helps solve their problem fastest.
• Create real connections. We want customers to remember you - the awesome human who helped them out.

Requirements

• You speak Norwegian fluently (C1) and your English is solid too (B2).
• You’re positive, patient, and open to whatever the day brings.
• You listen first, then speak clearly and confidently.
• You’re organized, on top of things, and can juggle tasks without dropping the ball.

What we offer

• Relocation package: transport + 2 weeks of accommodation!
• Salary: 9750 PLN gross monthly,
• After mastering the in the office for 6-9 months, enjoy the 50% of hybrid lifestyle - where home office means your couch is now a legitimate workstation!
• Social benefits package, MyBenefit cafeteria, private medical care (LuxMed), and life insurance.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.