Customer Support with Norwegian for SAS Airlines (relocation to Warsaw, Poland)

Concentrix; Namsos; Hybrid; NOK 600,000 - 800,000; Full time

Job summary

A leading customer service provider in Namsos is seeking an experienced customer service representative fluent in Norwegian and English. You will assist premium customers with travel services, ensuring a high-quality experience. This role includes a relocation package and offers numerous benefits, including a strong focus on professional growth and hybrid work options after initial training.

Benefits

Relocation package

Salary of 9750 PLN gross monthly

Hybrid work after initial training

Social benefits package

Private medical care

Life insurance

Qualifications

• Fluent in Norwegian and proficient in English.
• Positivity and patience are essential.
• Ability to communicate clearly and confidently.
• Organized with good multitasking skills.

Responsibilities

• Assist premium customers with travel-related queries.
• Guide partners through booking and payment processes.
• Resolve issues affecting travel plans promptly.
• Engage with customers to provide personalized support.

Skills

Fluent Norwegian (C1)

Solid English (B2)

Positive attitude

Organizational skills

Job description

Your responsibilities

• You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help. ️
• Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks.
• Jump in and save the day when someone’s travel plans hit a bump.
• Chat or talk with passengers - whatever helps solve their problem fastest.
• Create real connections. We want customers to remember you - the awesome human who helped them out.

Our requirements

• You speak Norwegian fluently (C1) and your English is solid too (B2).
• You’re positive, patient, and open to whatever the day brings.
• You listen first, then speak clearly and confidently.
• You’re organized, on top of things, and can juggle tasks without dropping the ball.

What we offer

• Relocation package: transport + 2 weeks of accommodation!
• Salary: 9750 PLN gross monthly,
• After mastering the in the office for 6-9 months, enjoy the 50% of hybrid lifestyle - where home office means your couch is now a legitimate workstation!
• Social benefits package, MyBenefit cafeteria, private medical care (LuxMed), and life insurance.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.