Customer Support with Norwegian for SAS Airlines (relocation to Warsaw, Poland)

Concentrix; Mo i Rana; On-site; NOK 600,000 - 800,000; Full time

Job summary

Concentrix is seeking a customer support agent to assist premium customers with their travel needs. In this role, you will be the first point of contact, helping to solve issues with bookings and providing guidance through various services. Fluency in Norwegian and solid English are required, alongside excellent communication and organizational skills. The position offers a relocation package, competitive salary, and social benefits in a diverse work environment.

Benefits

Relocation package: transport + 2 weeks of accommodation

Social benefits package

Private medical care (LuxMed)

Life insurance

Coaching and mentoring for skill enhancement

Qualifications

• You speak Norwegian fluently (C1) and your English is solid too (B2).
• You’re positive, patient, and open to whatever the day brings.
• You listen first, then speak clearly and confidently.
• You’re organized, on top of things, and can juggle tasks without dropping the ball.

Responsibilities

• You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help.
• Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks.
• Jump in and save the day when someone’s travel plans hit a bump.
• Chat or talk with passengers - whatever helps solve their problem fastest.
• Create real connections. We want customers to remember you - the awesome human who helped them out.

Skills

Fluent Norwegian

Solid English

Organizational skills

Problem-solving

Communication skills

Job description

Your responsibilities:

• You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help. ️
• Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks.
• Jump in and save the day when someone’s travel plans hit a bump.
• Chat or talk with passengers - whatever helps solve their problem fastest.
• Create real connections. We want customers to remember you - the awesome human who helped them out.

Our requirements:

• You speak Norwegian fluently (C1) and your English is solid too (B2).
• You’re positive, patient, and open to whatever the day brings.
• You listen first, then speak clearly and confidently.
• You’re organized, on top of things, and can juggle tasks without dropping the ball.

What we offer:

• Relocation package: transport + 2 weeks of accommodation!
• Salary: 9750 PLN gross monthly,
• After mastering the in the office for 6-9 months, enjoy the 50% of hybrid lifestyle - where home office means your couch is now a legitimate workstation!
• Social benefits package, MyBenefit cafeteria, private medical care (LuxMed), and life insurance.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.