Customer Support with Norwegian for SAS Airlines (relocation to Warsaw, Poland)

Concentrix; Kristiansand; On-site; NOK 600,000 - 800,000; Full time

Job summary

Concentrix is seeking a customer support representative in Kristiansand to assist premium clients with their travel arrangements. Candidates must be fluent in Norwegian and possess strong English skills, along with a positive attitude and excellent organizational abilities. This role includes a relocation package and various social benefits, fostering a vibrant and diverse work environment while supporting personal growth through coaching.

Benefits

Relocation package

Social benefits package

Private medical care (LuxMed)

Life insurance

Qualifications

• Fluent Norwegian and solid English required.
• Positive and open attitude essential.
• Strong organizational skills and task management.

Responsibilities

• Assist customers with travel-related inquiries and bookings.
• Resolve issues in travel plans effectively and empathetically.
• Engage with customers to build lasting connections.

Skills

Fluent Norwegian (C1)

Solid English (B2)

Organization skills

Communication skills

Patience

Job description

Your responsibilities:

• You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help. ️
• Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks.
• Jump in and save the day when someone’s travel plans hit a bump.
• Chat or talk with passengers - whatever helps solve their problem fastest.
• Create real connections. We want customers to remember you - the awesome human who helped them out.

Our requirements:

• You speak Norwegian fluently (C1) and your English is solid too (B2).
• You’re positive, patient, and open to whatever the day brings.
• You listen first, then speak clearly and confidently.
• You’re organized, on top of things, and can juggle tasks without dropping the ball.

What we offer:

• Relocation package: transport + 2 weeks of accommodation!
• Salary: 9750 PLN gross monthly,
• After mastering the in the office for 6-9 months, enjoy the 50% of hybrid lifestyle - where home office means your couch is now a legitimate workstation!
• Social benefits package, MyBenefit cafeteria, private medical care (LuxMed), and life insurance.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.