Customer Support with Norwegian for SAS Airlines (relocation to Warsaw, Poland)

Concentrix; Horten; On-site; NOK 600,000 - 800,000; Full time

Job summary

Concentrix is seeking a customer support agent to assist premium customers with travel-related inquiries. Responsibilities include guiding customers through booking processes and resolving issues efficiently. Candidates should be fluent in Norwegian and have strong English-speaking skills within a positive and organized work environment. The position offers a relocation package, monthly salary, and various social benefits.

Benefits

Relocation package: transport + 2 weeks of accommodation

Social benefits package

MyBenefit cafeteria

Private medical care (LuxMed)

Life insurance

Coaching and mentoring

Qualifications

• You speak Norwegian fluently (C1) and your English is solid too (B2).
• You’re positive, patient, and open to whatever the day brings.
• You listen first, then speak clearly and confidently.
• You’re organized, on top of things, and can juggle tasks without dropping the ball.

Responsibilities

• You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help.
• Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks.
• Jump in and save the day when someone’s travel plans hit a bump.
• Chat or talk with passengers - whatever helps solve their problem fastest.
• Create real connections. We want customers to remember you - the awesome human who helped them out.

Skills

Fluent Norwegian

Solid English

Organizational skills

Communication skills

Problem-solving

Job description

Your responsibilities:

• You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help. ️
• Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks.
• Jump in and save the day when someone’s travel plans hit a bump.
• Chat or talk with passengers - whatever helps solve their problem fastest.
• Create real connections. We want customers to remember you - the awesome human who helped them out.

Our requirements:

• You speak Norwegian fluently (C1) and your English is solid too (B2).
• You’re positive, patient, and open to whatever the day brings.
• You listen first, then speak clearly and confidently.
• You’re organized, on top of things, and can juggle tasks without dropping the ball.

What we offer:

• Relocation package: transport + 2 weeks of accommodation!
• Salary: 9750 PLN gross monthly,
• After mastering the in the office for 6-9 months, enjoy the 50% of hybrid lifestyle - where home office means your couch is now a legitimate workstation!
• Social benefits package, MyBenefit cafeteria, private medical care (LuxMed), and life insurance.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.