Customer Support with Norwegian for SAS Airlines (relocation to Warsaw, Poland)

Concentrix; Harstad; On-site; NOK 600,000 - 800,000; Full time

Job summary

An international company is seeking a customer service representative to assist premium travel customers in Norway. The role involves guiding customers through travel bookings and resolving issues swiftly. Applicants should be fluent in Norwegian and English, possess great organizational skills, and have a positive attitude. The company offers an attractive relocation package and various social benefits.

Benefits

Relocation package

Private medical care

Life insurance

Qualifications

• Must speak Norwegian fluently (C1) and English (B2).
• Must be positive, patient, and organized.

Responsibilities

• Support customers in travel-related inquiries.
• Guide partners in booking and resolving travel issues.
• Build connections with customers.

Skills

Fluent Norwegian

Solid English

Positive attitude

Organizational skills

Job description

Your responsibilities:

• You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help. ️
• Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks.
• Jump in and save the day when someone’s travel plans hit a bump.
• Chat or talk with passengers - whatever helps solve their problem fastest.
• Create real connections. We want customers to remember you - the awesome human who helped them out.

Our requirements:

• You speak Norwegian fluently (C1) and your English is solid too (B2).
• You’re positive, patient, and open to whatever the day brings.
• You listen first, then speak clearly and confidently.
• You’re organized, on top of things, and can juggle tasks without dropping the ball.

What we offer:

• Relocation package: transport + 2 weeks of accommodation!
• Salary: 9750 PLN gross monthly,
• After mastering the in the office for 6-9 months, enjoy the 50% of hybrid lifestyle - where home office means your couch is now a legitimate workstation!
• Social benefits package, MyBenefit cafeteria, private medical care (LuxMed), and life insurance.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.