Customer Support with Norwegian for SAS Airlines (relocation to Warsaw, Poland)

Concentrix; Hamar; On-site; NOK 600,000 - 800,000; Full time

Job summary

A leading company in the travel assistance sector is seeking a customer support agent fluent in Norwegian and English. You will be the first point of contact for premium customers, helping them with bookings and resolving travel issues. The position offers competitive pay, social benefits, and a supportive work environment enabling personal and professional growth.

Benefits

Relocation package including transport and accommodation

Social benefits package

Private medical care

Life insurance

Investment in employee growth

Qualifications

• Fluency in Norwegian (C1) and English (B2).
• Positive and open personality with good communication.
• Organizational skills to handle multiple tasks.

Responsibilities

• Assist premium customers with travel needs via chat or calls.
• Guide booking processes and payment selection.
• Resolve issues swiftly for customers experiencing travel difficulties.

Skills

Fluent in Norwegian

Communication Skills

Positive Attitude

Task Organization

Patience

Job description

Your responsibilities:

• You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help. ️
• Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks.
• Jump in and save the day when someone’s travel plans hit a bump.
• Chat or talk with passengers - whatever helps solve their problem fastest.
• Create real connections. We want customers to remember you - the awesome human who helped them out.

Our requirements:

• You speak Norwegian fluently (C1) and your English is solid too (B2).
• You’re positive, patient, and open to whatever the day brings.
• You listen first, then speak clearly and confidently.
• You’re organized, on top of things, and can juggle tasks without dropping the ball.

What we offer:

• Relocation package: transport + 2 weeks of accommodation!
• Salary: 9750 PLN gross monthly,
• After mastering the in the office for 6-9 months, enjoy the 50% of hybrid lifestyle - where home office means your couch is now a legitimate workstation!
• Social benefits package, MyBenefit cafeteria, private medical care (LuxMed), and life insurance.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.