Customer Support with Norwegian for SAS Airlines (relocation to Warsaw, Poland)

Concentrix; Elverum; On-site; NOK 600,000 - 800,000; Full time

Job summary

A travel assistance company is looking for a customer support representative in Elverum, Norway. The role involves assisting premium customers with travel needs over calls and messages. Candidates should be fluent in Norwegian and have solid English skills. A relocation package, gross salary of 9750 PLN monthly, and social benefits are offered, along with a hybrid working option after 6-9 months.

Benefits

Relocation package

Social benefits package

Private medical care

Life insurance

Coaching and mentoring

Qualifications

• Excellent verbal communication skills in Norwegian and English.
• Positive and patient attitude with the ability to adapt.
• Effectively manages multiple tasks.

Responsibilities

• Assist premium customers with travel inquiries and solutions.
• Guide partners through the booking process.
• Resolve issues with travel plans promptly.

Skills

Fluent in Norwegian (C1)

Solid English (B2)

Organizational skills

Problem-solving

Clear communication

Job description

Your responsibilities:

• You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help. ️
• Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks.
• Jump in and save the day when someone’s travel plans hit a bump.
• Chat or talk with passengers - whatever helps solve their problem fastest.
• Create real connections. We want customers to remember you - the awesome human who helped them out.

Our requirements:

• You speak Norwegian fluently (C1) and your English is solid too (B2).
• You’re positive, patient, and open to whatever the day brings.
• You listen first, then speak clearly and confidently.
• You’re organized, on top of things, and can juggle tasks without dropping the ball.

What we offer:

• Relocation package: transport + 2 weeks of accommodation!
• Salary: 9750 PLN gross monthly,
• After mastering the in the office for 6-9 months, enjoy the 50% of hybrid lifestyle - where home office means your couch is now a legitimate workstation!
• Social benefits package, MyBenefit cafeteria, private medical care (LuxMed), and life insurance.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.