Customer Support with Norwegian for SAS Airlines (relocation to Warsaw, Poland)

Concentrix; Bodø; Hybrid; NOK 600,000 - 800,000; Full time

Job summary

A leading customer service provider in Bodø, Norway seeks a travel assistant to support premium customers with booking and resolving travel issues. Candidates must speak Norwegian fluently and possess strong English skills. This role offers a relocation package, competitive salary, and social benefits. Enjoy a hybrid work model after the initial training. Join us to enhance your skills in an international environment.

Benefits

Relocation package

Salary of 9750 PLN gross monthly

Private medical care

Life insurance

Coaching and mentoring programs

Qualifications

• Ability to listen and communicate clearly.
• Adaptable to daily challenges.

Responsibilities

• Assist customers with travel-related inquiries.
• Guide partners in booking and payment processes.
• Resolve any issues that arise for customers.

Skills

Fluent Norwegian (C1)

Solid English (B2)

Positive attitude

Organizational skills

Job description

Responsibilities

• You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help. ️
• Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks.
• Jump in and save the day when someone’s travel plans hit a bump.
• Chat or talk with passengers - whatever helps solve their problem fastest.
• Create real connections. We want customers to remember you - the awesome human who helped them out.

Qualifications

• You speak Norwegian fluently (C1) and your English is solid too (B2).
• You’re positive, patient, and open to whatever the day brings.
• You listen first, then speak clearly and confidently.
• You’re organized, on top of things, and can juggle tasks without dropping the ball.

Benefits

• Relocation package: transport + 2 weeks of accommodation!
• Salary: 9750 PLN gross monthly,
• After mastering the in the office for 6-9 months, enjoy the 50% of hybrid lifestyle - where home office means your couch is now a legitimate workstation!
• Social benefits package, MyBenefit cafeteria, private medical care (LuxMed), and life insurance.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.