Customer Support Consultant ESRI

Volue; Oslo; On-site; NOK 600,000 - 800,000; Full time

Job summary

A leading green technology company in Oslo is seeking a Technical Support Consultant. This role involves troubleshooting GIS software, supporting customers, and ensuring satisfaction through technical expertise. Ideal candidates should have a background in GIS or IT, knowledge of ESRI technology, and fluency in a Nordic language alongside English. This position provides flexibility and competitive compensation in an innovative work environment.

Benefits

Flexible working hours

Competitive compensation package

Innovative work environment

Qualifications

• Relevant education from college/university or relevant experience in GIS, IT, or related fields.
• Knowledge of ESRI/ArcGIS-technology.
• Experience with databases (e.g., MS SQL Server or Oracle).

Responsibilities

• Troubleshooting and resolving issues in ArcGIS Pro, ArcGIS Desktop, and ArcGIS Enterprise.
• Supporting Volue’s GIS-based products that are built on ESRI technology.
• Assisting customers with ESRI geodatabases.

Skills

Knowledge of ESRI/ArcGIS-technology

Experience with databases (e.g., MS SQL Server or Oracle)

Fluency in English and a Nordic language

Motivation to learn and ability to quickly acquire new knowledge

Service-oriented and structured

Education

Relevant education from college/university in GIS, IT, or related fields

Job description

Join one of the most exciting green tech companies in Europe as Customer Support Consultant!

Our mission is to provide innovative services critical to society, unlocking a cleaner, better and more profitable future. Working towards this goal, Volue has become a leading technology supplier and enabler of the green transition, helping energy companies simplify and optimize everyday operations.

We are now looking for a Technical Support Consultant who can help us to continuously improve Volue’s ability to provide value to customers in line with the Volue mission.

As a Technical Support Consultant, you will be part of the first line of expertise for our customers. You will support both:

• Volue’s own solutions, developed in-house and used by critical infrastructure providers.
• ESRI’s ArcGIS technology, which underpins many of our products and customer solutions.

What you will be doing to make a difference:

• Troubleshooting and resolving issues in ArcGIS Pro, ArcGIS Desktop, and ArcGIS Enterprise.
• Supporting Volue’s GIS-based products that are built on ESRI technology.
• Assisting customers with ESRI geodatabases
• Handling a wide range of issues – from quick fixes to advanced challenges that may require collaboration with ESRI or partners.
• Ensuring high customer satisfaction

What you need to succeed:

• Relevant education from college/university or relevant experience in GIS, IT, or related fields.
• Knowledge of ESRI/ArcGIS-technology.
• Experience with databases (e.g., MS SQL Server or Oracle).
• Motivation to learn and ability to quickly acquire new knowledge.
• Being service-oriented and structured
• Fluency in English and a Nordic language (Norwegian, Swedish, or Danish)

Who you are:

You are engaged in your tasks and take the initiative to further develop yourself and those you work with. You like to solve challenges, you are solution-oriented and curious about new technology. Furthermore, you are passionate about creating great customer experiences. You are a team player who enjoys creating value together with your colleagues.

Reasons to join Volue team and what we offer:

• Large degree of influence in shaping & developing the role further
• Great colleagues in one of Europe’s most exciting green tech companies with innovative and international work environment
• Flexible working hours & competitive compensation package

We are looking to hire for Volue office in Trondheim or Oslo.

In Volue, we cherish each employee’s competence, ideas and personality. Let your skills and talent be a part of our team – and let us leave our mark on the world together!

Company Culture

In Volue, we believe that in order to be a successful company, we need to bring everyone to the table.

We look at diversity as a competitive advantage. A diverse workforce enables better decision-making and creates more value. By inclusion, we refer to the sense of belonging and being part of a community at work. We want the people of Volue to feel welcome, valued and not least encouraged to bring their whole, unique selves to work.

Volue is about people. From staff to client, people are at the center of all our operations, and we always strive for a flat structure where everyone feels included, appreciated and recognized for their individual efforts. Or as we call it "ONE Volue". We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background or religious beliefs.

Volue is a market leader in technologies and services that power the green transition. Volue provides innovative solutions, systems and insights to industries critical to society.

We are an equal opportunities employer and welcome applications from all qualified candidates.