Customer Support Agent

TF Bank AB (publ); Bergen; On-site; NOK 400,000 - 500,000; Full time

Job summary

A banking institution located in Bergen is seeking a Customer Support Agent to provide excellent service to customers through various communication channels. The ideal candidate will possess strong communication skills in Norwegian and a positive attitude. This role offers a competitive salary, flexible work options, and a vibrant work environment in the city center.

Benefits

Competitive compensation package

Inclusive workplace environment

Remote work opportunities

International exposure

Qualifications

• Excellent communication skills, both written and verbal, with Norwegian as your primary language.
• Prior experience in customer-facing roles is preferred, especially within retail or related fields.
• A genuine interest in helping people and addressing their needs.

Responsibilities

• Engage with customers through chat and email, handling inquiries and providing top-tier support.
• Manage incoming calls from our credit card and savings account customers.
• Assist with day-to-day office tasks to ensure smooth operations.

Skills

Excellent communication skills

Customer service experience

Fluency in Norwegian

Job description

Overview

Join Our Team as a Customer Support Agent!

Are you ready to excel in a dynamic work environment where your engagement and enthusiasm shine? We\'re seeking individuals who thrive in fast-paced settings and possess a genuine passion for serving customers. As a key member of our customer service department, you\'ll have the opportunity to collaborate within teams and work autonomously, ensuring exceptional customer experiences every step of the way.

While experience in the service industry—especially within banking, finance, or call centers—is beneficial, we welcome candidates with a range of backgrounds, including retail or similar fields. Whether you\'re an experienced professional or eager to explore a new career in customer service, we believe in nurturing talent and providing ample opportunities for growth.

Key Responsibilities

• Engage with customers through chat and email, handling inquiries and providing top-tier support.
• Manage incoming calls from our credit card and savings account customers.
• Assist with day-to-day office tasks to ensure smooth operations.

Qualifications and Experience

• Excellent communication skills, both written and verbal, with Norwegian as your primary language.
• Comfortable using phones and computers as your main tools.
• A positive and approachable attitude, committed to contributing to a supportive and friendly work environment.
• Prior experience in customer-facing roles is preferred, especially within retail or related fields.
• A genuine interest in helping people and addressing their needs.
• Fluent Norwegian language skills.

We Offer

• Competitive compensation package with a fixed salary.
• A vibrant and inclusive workplace located in the heart of Bergen city center at Torgallmenningen.
• Opportunities to work remotely as needed, fostering flexibility and work-life balance.
• Exposure to an international environment within a rapidly expanding company.

Please submit your CV and application letter in Norwegian.